LUX August 2017

lux.acquisition-intl.com/ 34 LUX - August 2017 1708LU04 At James Free Jewelers, they are more than a jewelry store. They believe in building relationships with their customers, so they can help you with some of life’s major events. The firm was delighted to receive the exclusive 2017’s Jewelry Retailer of the Year – Ohio accolade, after which we interviewed President, Michael Karaman to learn more about their strong approach to customer service. Service, Service and Service James Free Jewelers has been selling quality fine jewelry since 1940. They have an established reputation for having the best selection at the most competitive prices. President, Michael Karaman begins by telling us about the firm’s approach to customer service. “We stand behind each of the firm’s products, whether they are from the James Free Jewelers Collection or one of our luxury designers. With expert sales associates, we believe in exceeding customer expectations through quality service and personalised attention. “To always provide the best possible service, it is vital to know your customer. We take pride in painstakingly knowing the wants and desires of each customer. From how they like their coffee to offering specific treats to guests who bring their dogs in.” Michael then delights in revealing his reflections in the firm receiving the exclusive 2017’s Jewelry Retailer of the Year – Ohio accolade. He also reveals the vital role of his staff, who have certainly contributed a massive amount to making this long-standing firm a success. “I feel humbled to receive this prestigious award. As a firm, we strive daily to be the very best we can be. Service, service and service is number one. “We have a mission statement, which is to always exceed the customer’s expectations. Be honest with yourself, support your community and treat others with dignity and respect.” Technology and the internet both are effecting how customers perceive jewelry, Michael adds. In terms of trends in the wider sector, Michael underlines that James Free Jewelers are a leader. They know the trends and how to react to them. In closing, when it comes to the expectations of customers, this has changes in terms of speed. “Many more customers expect speed, the customer want more quicker and faster service and to keep up with them” he concludes. Name: Michael Karaman Email: [email protected] Web Address: www.jamesfree.com Address: 3100 Far Hills Avenue Dayton, Ohio, 45429, USA Telephone: +1 937 298 0171, +1 513 793 0133