LUX Autumn 2018

122 MTM d.m.c Ltd is an event destination managed specialist offering ground and DMC services in Greece and Cyprus on a B2B basis. We invited Vassilis Triantafillou to tell us more about the firm and the secrets behind its success. Restructured and rebranded in 2002, MTM has 25 years’ experience in arranging land services (transfers & tours), plus covering incentives and conference events across Greece and Cyprus. Vassilis provides us with an overview of the company. “Here at MTM, we guarantee our guests a genuine Mediterranean experience. Throughout the years, we have built a reputation for excellence since inception which ensures everyone who books with us has a truly phenomenal experience. Over the years, MTM Incoming has grown tremendously and opened local offices in Nicosia, Larnaca and partner offices in Athens, Crete, Santorini, Mykonos and Rhodes, and from these bases we offer local knowledge and superb destinations. Currently, our client base comprises of primarily leisure, and we are proud to serve every single one with professionalism and integrity.” “Extensive experience in this practice means our teams have the ability to know what speakers work for what groups. Our team reflects a diversity of ages, backgrounds, and skill sets, and it is this blend of these personalities and experience that is recognised by the customers as a valuable resource.” The firm has enjoyed strong growth over recent years due to their unique service offering, as Vassilis is eager to emphasise. “As a company, the last seven years we have faced an annual 29 % increase in customers numbers. At the same time, we’ve maintained a 4.7 satisfaction rating out of 5.0, by offering premier services for corporate and leisure needs with shuttles, taxis, mini buses or luxury limos and coaches, safe and easy always on time. Also, by offering 1807LU14 unique and cool 400 tours and activities throughout Greece and Cyprus all year round, we guarantee you a once in a lifetime experience, and a memory to take along with you back home.” Having worked in the industry for many years, Vassilis understands that the tourism industry has changed substantially and clients are now a lot more knowledgeable on what they should expect from their service providers. As such, firms such as his need to ensure that they provide the very highest standard of service to all clients. Services can be rated online, and therefore it is imperative that everything is perfect, as Vassilis emphasises. “In order to provide the very best possible service, at each of our destinations MTM’s local experts take our guests behind the scenes to create once in a lifetime guest experiences. As a firm, we are well placed to research, source and manage the most relevant and inspirational speaker(s) to address and motivate any group or FIT’s. Extensive experience in this practice means our teams have the ability to know what speakers work for what groups. “Fundamentally, be it extra welcome staff at Athens Airport or tour guides in Mykonos and Santorini, MTM has a trusted network of preferred suppliers in each destination which enables us to offer a once in a lifetime experience to every guest.” Looking ahead, Vassilis is excited for future as he outlines the plans he has to grow the business and continue to build a legacy of excellence in the Mediterranean travel market. “Moving forward, we have a number of plans to form alliances across travel market in order to grow and offer new services to our clients, and achieve better financial results. “Lastly, we look forward to these opportunities and are keen to showcase our latest developments to our clients in the near future.” Contact: Vassilis Triantafillou Company: MTM d.m.c Ltd, Sofouli Str 40, Nicosia, 1096, Cyprus Telephone: 00 357 22 030 621 Web Address: www.mtmdmc.net ExploreYour Senses Pamper