Autumn 2019

49 Jun19037 Bellslea Hills - An Outstanding Luxury Hotel Perfect for Pets For over four years, Bellslea Hills Pet Hotel & Spa has been providing luxury dog accommodation and spa facilities near to the historic coastal town of Ayr. Following their well-deserved recognition in LUXlife’s 2019 Pet Products & Services Awards, we spoke with Will Johnstone-Aitken, Managing Director of Bellslea, to find out more about their extraordinary services and dedication to the holistic guest experience. Since LUXlife launched we have covered possibly hundreds of the world’s very best hotels and spas. All work to go above and beyond to create exceptional, once-in-a-lifetime experiences for their guests. Yet, we’ve never covered one area of the luxury hospitality sector – those designed for pets. In this, Bellslea Hills has hoped to emulate the very qualities that define a luxury hotel but scaled down for the furriest members of your family. By any measure, they have succeeded, becoming the premier establishment in the market for those that want to ensure that their pet gets the care and attention they deserve. To begin, Will offers more information on Bellslea Hill’s services and unique approach to pet-focused hospitality. “Our luxurious private guest suites provide a cage-free habitable concept, utilising hygienic modern materials, techniques and technology to maximise safety while minimising stress and noise. The hotel has been constructed internally to exacting building control standards for housing. Each suite has its own 32” flat screen television, a webcam for clients to view their pets on their phone and its own private outdoor run with beautiful views of the Ayrshire countryside. “As one of a select group of places in the world to have a designated Luxury Spa for our guests, we ensure our spa maintains the highest quality standards to make sure that every dog receives the best possibly experience. Our aim is to pamper, treat and indulge our guests. Relaxing music will help place them in the right frame of mind and ready for their body cleansing regime using automatically measured doses of luxury fragranced or fragrance-free hypo allergenic shampoos and conditioners.” “Our aim is to build an excellent reputation for quality and service towards every guest, to become the leading award-winning premier pet care facility in Scotland.” As a result, Bellslea Hills has nurtured a burgeoning client base, with people all over the world being impressed with their unwavering dedication to luxury. “Over the years, we have built fantastic relationships with our clients and our guests, resulting in hundreds of five-star testimonials, personal recommendations and client referrals. Each of our testimonials provide great feedback on our facilities, the client’s and guest’s needs our team cater for, the conditions our guests are in upon being collected after their spa treatment, and the peace of mind we provide.” Finally, Will talks about the importance of Bellslea Hill’s team in creating and maintaining their impeccable reputation in the sector. “Our fully trained and certified staff strive to be the best in the business, working hard to ensure every client’s stay is a safe, hygienic, comfortable and a fun-filled experience. They clean, brush, walk and play with guests during the day, allowing them to enjoy roaming around with a hot shower when they return if necessary. Our team ethos is 'treat each guest as one of your own', so the care and passion they provide our guests certainly increases our client retention and we would not be in the position we are today without them.” "Elsie and Buster stayed at Bellslea Hills for 2 weeks mid-January 2019. We used the kennel web cam once a day and could peek on them all the way from the West Coast of America, which was very reassuring. Buster is a fussy eater and on medication, but Will and his staff looked after Buster with total care and attention. It’s a fantastic facility for dogs: Elsie and Buster will definitely return to Bellslea in the near future." - Client testimonial Bellslea Hills Pet Hotel & Spa Name: Will Johnstone-Aitken Address: Roodlands, Ayr, South Ayrshire, KA6 6EP, Scotland Website: www.bellsleahills.co.uk Telephone: +44 (0) 1292 570609