Food & Drink Awards 2017

LUX - Food & Drink Awards 2017 21 Gelateria of the Year 2017 – Riva del Garda Established in 1892 in the Imperial Vienna, Gelateria Cristallo is now situated on the northern tip of Lake Garda, a beautifully scenic location, which adds a unique element to the establishment. Recently, the building has been renovated to give the company a new and fresh look. Erwin talks us through the firm’s products, mentioning the variety of customers that the team deals with. “We offer a wide variety of products to satisfy everyone’s tastes and desires. We understand that each customer has different needs, therefore we also offer a range of lactose free, gluten free and vegan products, like our ice cream. We serve people of all kinds: families with children, young people, sport lovers on holiday that want to watch their team playing and people who are looking for a relaxing evening, listening to some live music”. Customer focus and product quality are key factors of the company’s success. Erwin believes that these aspects, along with self-confidence and belief are vital to succeeding in the food and drink industry. “Our Ice Cream is made without binding agents, preservatives, food colourings and chemical additives. Gelateria of the Year 2017 – Riva del Garda Gelateria Cristallo is an innovative ice cream parlour, the outcome of the hard and dedicated work of six generations. We invited Erwin Cantonati to tell us more about the shop and what makes it so attractive to clients. Company: Gelateria Cristallo Contact: Erwin Cantonati Contact Email: [email protected] Address: Piazza Catena 17, Riva del Garda (TN), 38066, Italy Telephone: 0039 0464 553844 Website: www.cristallogelateria.com FO170008 We only use fresh ingredients and we import the most refined products to make our ice cream the way our old generations have taught us: vanilla beans from Madagascar, mango from India, pistachios from Sicily, hazelnuts from Piemonte. We demand the best for our customers and this applies to all the products we offer”. Looking ahead, key to Gelateria Cristallo, is its customer service. Already a successful parlour, the company realises that customers demand quality, not only in the products but also in the service they receive, Erwin suggests. “Drawing on my personal experience, what really stands out and is remembered by people is true kindness and smiles. People understand if you put your heart and soul in your work and if your interest in their needs is sincere. This is very underrated nowadays but it is very important for us”. “Moving forward, it is important to keep continuity in the way we work: we aim to do our best without missing one day. The food and drink industry is very fast-paced and we will strive to keep up with this rhythm”. “Looking ahead, key to Gelateria Cristallo, is its customer service. Already a successful parlour, the company realises that customers demand quality, not only in the products but also in the service they receive, Erwin suggests.”