Page 14 www.lux-review.com LUX 2021 Global Excellence Awards Founded in 2011, SiteStaff Chat is the best-in-class live chat service that provides the only ROI guarantee in the industry. Recognized as the Best Live Chat Service Provider within the USA, SiteStaff Chat provides an online support staff to meet and greet clients’ website visitors. This is done by assisting them with navigation, answering basic questions and providing direction - ultimately making them feel more comfortable about its clients’ value and services. SiteStaff Chat Best Live Chat Service Provider - USA Nov21488 SiteStaff Chat is a proactive live chat service provider for elite businesses, offering the most personalized services. The company is highly regarded within the industry due to its ability to adapt and learn; thus, its professional understanding has become a highly valued extension of its client’s culture. Director of Operations Wendi Jennings states, “We serve as their virtual front door to ensure a positive first experience as well as offer the best representation of their brand. We are an extension of the clients we serve and specialize in providing empathy for businesses that require more consultative support.” Essentially, web visitors require and deserve a fantastic encounter. SiteStaff Chat provides that great experience leading to more opportunities and more profits. Unfortunately, from recent data, roughly 97% of website visitors won’t act or initiate contact through a site. However, SiteStaff Chat can change this. Placing a skillfully trained, college educated, US Based live receptionist on the website, humanizes the experience and converts visitors into paying customers. The industry in which SiteStaff Chat leads is often stereotyped as automated and impersonal due to the technology associated with chat. However, the company specializes in a high touch, personalized approach. SiteStaff Chat differentiates itself from its competitors by being highly customizable, focused on compassion, and employing a well-educated team. Our staff members are loyal, happy, and well supported. The company communicates frequently to ensure and maintain respect and appreciation for what members contribute to the team. “Satisfied employees lead to exceptional performance,” states Wendi. Since the disruption of the Covid-19 pandemic, the demand for chat has increased because most people are conducting business online. “More than ever, businesses recognize that if they spend money on SEO and do not link that with live chat services, they are missing out on opportunities and qualified leads,” states Wendi. Therefore, to stay ahead of the industry, SiteStaff Chat is continually developing better software, systems, and support. Additionally, its close connection to its customers envelops a family type atmosphere that provides trust, respect, and accountability. Customers can rely on quick responses and open lines of communication. “We are an extension of their business, and we treat all interactions with a sense of urgency and respect. We engage quickly, represent our clients professionally and with empathy, and we make visitors feel welcome and appreciated,” states Wendi. Currently, the company aims to focus on redesigning their website to reflect its brand and improve technology, systems, and marketing/ social media presence. The goal is to form a better collaboration with partners. SiteStaff Chat is able to set such high targets due to the way business is conducted with clients. Wendi explains, “We are always open to receiving feedback from our clients and seeking ways to improve. We regularly talk about how we can make our processes better for everyone. Our most important focus is always the happiness of the clients we serve.” For SiteStaff Chat, being acknowledged as the Best Live Chat Service Provider USA within the LUX Global Excellence Awards 2021, is a tremendous and valued achievement. Gratitude is bestowed upon its members and clients for entrusting the company in providing terrific results – results that only a company as innovative as SiteStaff Chat can achieve. Company Name: SiteStaff Chat Contact Name: Wendi Jennings Web Address: www.sitestaffchat.com Contact Email: [email protected] SiteStaff Chat A
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