Global Excellence 2024 | 13 Offering a captivating selection of luxurious jewellery items in the Cayman Islands, Rocky's Diamonds is a cherished family-owned jeweller that is renowned for its exceptional craftsmanship and unwavering commitment to customer satisfaction. We find out more about the firm’s journey to success as it gains notable recognition in the LUX Global Excellence Awards 2024. Most Creative Bespoke Diamond Jewellery Store 2024 – Cayman Islands & LUXlife Customer Service Excellence Award 2024 Utilising the latest technology to produce and very best statement jewellery as well as enhance the overall customer experience, the dedicated team at Rocky’s Diamonds are well-equipped to provide personalised recommendations for clients, and arrange for custommade pieces to be commissioned, each designed with the wearer’s needs and desires in mind to reflect their individuality through a one-off unique jewellery item, that is unlike any other available on the market. Rocky’s Diamonds internal culture operates on the core values of customer centricity, communication, and continued staff development and learning. All employees are encouraged to go above and beyond to assist clients and ensure that they are not simply satisfied, but delighted, with their purchase. The dedicated staff collaborate with their fellow team members, sharing their diverse ideas, concerns, and feedback with each other, in order to make each and every piece perfect. Finally, extensive training programmes, workshops, and mentorship opportunities are regularly provided to keep staff at the top of their game and ensure their continued personal development. With such a strong reputation for excellence across the Cayman Islands, Rocky’s Diamonds recently gained yet more notable recognition and clinched not one but two prestigious titles in the LUX Global Excellence Awards 2024. The firm was not only named Most Creative Bespoke Diamond Jewellery Store 2024 - Cayman Islands, but it also received the much-coveted LUXlife Customer Service Excellence Award 2024, for its dedication and commitment to providing an exceptional customer experience. Now, as the future beckons, Rocky’s Diamonds will continue to create unique jewellery items that truly reflect the wearer’s personality, and tell their own unique story. Company: Rocky’s Diamonds Ltd Web Address: www.rockysdiamonds.com stablished in 2014 by skilled gemologist, Rakesh Baxani, Rocky’s Diamonds boasts an excellent selection of top-quality jewellery items. Based in George Town, the bustling heart of the Cayman Islands and a tax-free haven, the shop’s vast collection consists of a range of beautiful, unique designs that offer significant value, with each piece having a unique story to tell, whether it was crafted by local artisans, inspired by cultural references or influenced by past historical figures. Rakesh, who operates as the firm’s Director, graduated from the Gemological Institute of America in New York. Having worked in retail for more than 15 years, taking on roles at big corporations across the Caribbean, Rakesh was inspired to branch out on his own and create a bespoke jewellery store which boasts exceptional customer service at its heart. With years of experience, and a real passion for his work, Rakesh was perfectly positioned to realise his dream, and Rockys Diamonds was born. Today, Rocky’s Diamonds differentiates itself from competitors and clearly sets itself apart from other jewellers in the Cayman Islands through this steadfast commitment to its customers. Driven by a unique mission to sell jewellery whilst creating lasting memories, the firm aims to provide a welcoming and informative shop environment, ably assisted by its highly knowledgeable and committed team who provide guidance to each customer, educating them on the quality and properties of the different gemstones used, the history behind each individual piece, and the techniques used to create the stunning jewellery items on offer. E Nov24165
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