Holiday Issue 2021

33 Feb21357 Nestled on a hillside overlooking Sedona’s world-famous red rocks, A Sunset Chateau provides some much needed respite for those living in a weary world. Recognized as 2021's Best Boutique B&B of the Year - the USA in LUXlife’s 2021 Global Luxury Hotel & Spa Awards, we took a closer look at this amazing venue to discover more about how they offer clients their deepest desires. A Sunset Chateau has always been a family concern. Owned, designed and built by Janet and Philippe Buillet, this bastion of warmth and comfort has been an inspiration to Sedona’s hospitality industry. Now run by their son, Jean-Christophe, A Sunset Chateau has sought to retain the qualities that have always brought it success, focusing on excellent service to guests that make them feel like part of the family. Before even walking through the doors of A Sunset Chateau, the first thing that hits is the incredible location for the stunning building. The boutique B&B sits in the heart of Sedona, offering amazing Red Rock views from a first glance. It’s the ideal place from which to explore the natural beauty of the area, or to take a sip of fine wine on the terrace while the sun sets over the rocks in the distance. Those who come to A Sunset Chateau come from all walks of life, with solo travellers and families coming to sample their hospitality from all over the globe. No matter who comes through the doors, however, the focus on treating their guests like family is always present. The result is a hotel that has a warm and inviting atmosphere that is second to none, creating a place where all are able to relax and embrace glorious natural wonders that are literally on their doorstep. Key to this incredible environment is the staff who all work in an atmosphere of positive reinforcement, encouragement, and a deep sense of teamwork. This means that they not only serve their guests, but also each other. Having this level of support enables them to go above and beyond each other and their guests. By creating an environment that is collaborative and positive, guests are able to access services from staff that stretch beyond the job description. It’s what makes this family run business such an enormous success. Red Rock Solid Success Story The strength of this approach has been a retention rate that is astonishingly high. Visitors are always impressed because staff not only know what they are doing, but do their jobs with a great deal of passion. This sort of process doesn’t come from a specific background in hospitality, but a determination to be flexible, kind and willing to learn. Some of the team’s best players have boasted wonderful personalities that have only enhanced the service that A Sunset Chateau is proud to provide. While many industries have been massively affected by the COVID-19 pandemic, A Sunset Chateau remains a place where people can get away from the worries of everyday life. Having made the appropriate adjustments for the situation, the team have quickly shifted to find new ways of providing their leading service to clients. The future will see this delightful venue searching for new and exciting ways of improving itself. Already, the summer months will see an extension and renovation of their impressive restaurant, where breakfasts are lovingly made and designed to tantalise the tastebuds. The aim is to enhance what can be seen from the dining room, with a full bar, high ceilings, and enormous windows opening up new panoramic views of the amazing red rocks of Sedona. Since the first time the Buillet family opened their doors, these views have been at the heart of their operation. It’s truly amazing that so many years later, they remain key to their success. Name: Jean Christophe Buillet Web Address: https://asunsetchateau.com Email: [email protected]