BUILD Home Builder Awards 2023 12 communicate with and listen to its customers through extensive and meaningful engagements. Utilising public social media accounts, the company invites questions from customers, facilitating informal and open communication. It also has an out of hours team who customers can contact in an emergency, providing them with a sense of security. South East Water aims to maintain this quality of service with all its clients, including non-household customers such as builders and developers, who the company assists in connecting new developments to its water supply. Operating in many areas, South East Water works on a wide variety of projects and faces many challenges in the process. Since new projects tend to vary significantly, the company works closely with Project Managers to ensure it gets a full understanding of the requirements of the project. This process begins with an in-person meeting with key contacts to discuss the objectives, goals, and timelines of the project. From this, South East Water can plan its resources to maximise efficiency. Throughout the process, the company aims to maintain clear, precise communication to make sure that everyone is aware of the goals and deadlines that have been set. This is a crucial aspect of all projects it takes on. As part of one of its projects, South East Water has enabled a residential development to harvest rainwater and provide recycled drinking water to its inhabitants. This development now has its own treatment facility on site, which treats grey water and turns it into safe, potable water for drinking. The site’s water consumption has been significantly reduced, which will drive water efficiency in the future. Working in the water sector, South East Water faces a number of challenges. Water is a vital resource, so it is absolutely essential that it provides a resilient water supply that customers can trust and rely on. As a result, efficient emergency services at all hours are also important. Furthermore, South East Water plays a crucial role in delivering water connections on behalf of developers. When works are complete, the company must take ownership of this supply, ensuring that the new property is always served by water until it is no longer required. In this, the company faces challenges caused by increased demands From Aldershot in Hampshire to Whitstable in Kent, South East Water supplies 2.2 million people across the south east of England with top quality drinking water. With an impressive network of 9,000 miles of pipe, the company works hard to keep taps flowing, delivering 520 million litres of water every single day. It draws from more than 250 boreholes, six rivers, and six reservoirs, utilising 83 treatment facilities to provide water that meets the highest of standards. Thanks to its skilled and experienced employees, South East Water is able to keep its water supply running 24 hours a day, 365 days a year. Valuing trust, agility, passion, creativity, and excellence, South East Water is committed to delivering outstanding customer service in every interaction. To do this, it aims to Excellence Award for Domestic Water Supply & Connection Services - UK Committed to its customers, South East Water supplies people across Hampshire, Berkshire, Surrey, Sussex and Kent with top-quality drinking water and communicative customer service. Water is vital, so it understands the importance of providing a reliable and resilient supply. With a phenomenal team of employees behind it, the company works hard to resolve any issues its customers raise efficiently. T Jan23082
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