LUX Hospitality Awards 2016

LUX - Hospitality Awards 2016 27 Best Indian Restaurant - London Lotus London is owned and run under the parent company; Sun Hotel UK Ltd, which owns hotels, residences, restaurants and satellite television channels around Europe. The luxury segment was one that the company had not yet ventured into when it came to restaurants, and we felt Lotus was the ideal first location with which to showcase our hidden talents in this area. The core philosophy of Lotus revolves around the Indian verse “Atithi Devo Bhava “which in Sanskrit means: ‘The guest is equivalent to God’. As such Lotus looks to its guests in order to progress, and this philosophy is greatly emphasized on during every briefing and training that is provided to our lotus buds, our affectionate term for our employees. Apart from contacting the guests directly in order to gain more information about their up-coming visit, we greatly rely on technology and new third party companies that can help enhance our business in light of our guest’s ever-changing trends and needs. Our buds are expected to ask for recommendations and comments at the end of guest’s meal, to which it is recorded and discussed during the following briefing. Each employee of Lotus was selected primarily focused on their customer service skills as this is one element we felt could not be trained. Learning and adapting to our guests is the essential tool that will ensure that every visit is memorable for all the right reasons. A key trend we have noticed in the fine dining industry is that whilst clients previously enjoyed savouring a luxury meal, they are now struggling to find the time. As such we are focused on ensuring that they receive the best possible service from us which will make them want to come back and invest their time again. Moving forward we are keen to expand the Lotus brand and operate more restaurants whilst retaining our focus on quality. Best Indian Restaurant - London Lotus London is a fine dining Indian restaurant focusing on offering quality, gourmet meals and an unforgettable experience. We invited Owner Kitana Sampath to tell us more. HO160026 Company: Lotus Restaurant Address: 17,Charing Cross Road, London, WC2H0EP Email: [email protected] [email protected] Web: www.lotus.london Phone: 02078398797