LUX Hospitality Awards 2016

LUX - Hospitality Awards 2016 37 Most Luxury Boutique Hotel 2016 - New York few hotels in New York that offer four unique venues for dining and nightlife, The Sanctuary hotel is a one stop shop for a fantastic evening in New York. Our well-known rooftop restaurant Haven Rooftop offers extraordinary city skylines, craft cocktails, and modern American cuisine. Tender Restaurant offers premium cut steaks and an exotic sushi menu that delivers fresh, fragrant Japanese delights, the Tender Lounge is a cool, laid back atmosphere to grab a bite or watch the big game, and we also offer exclusive dining in our stately Private Dining Room. As we look to the future, we will continue to evolve with the changing needs of our guests and we remain steadfast in our dedication to excellence in luxury and customer service. We are thrilled to receive the honor of being recognized as one of the most luxurious boutique hotels in 2016. Here at the Sanctuary Hotel, we are dedicated to providing excellence in customer service, luxury, food and beverage, technology, and attention to detail so it is with great pride that we accept this award. The Sanctuary Hotel has become a leader in customer service by implementing our unique S.T.A.R.™ (Service Tailored to Any Request) Experience Program. The goal of S.T.A.R.™ is to craft a highly personalized experience to the specific needs of each guest. Some guests choose to stay with us because of our phenomenal location to world class theatre, and therefore we help them get the theatre tickets they want, the dinner reservations, and anything else to help them enjoy the most of what Broadway has to offer. Other guests choose the Sanctuary Hotel for Most Luxury Boutique Hotel 2016 - New York their business trips, and those guests need state of the art technology so they can stay connected to the office while they travel, and of course, others visit us for a romantic getaway, a birthday, or celebration and we want to make sure their stay is filled with action-packed activities, amazing food, and a fun atmosphere. The S.T.A.R.™ experience begins before guests arrive so that our team is aware of the purpose of their stay and can accommodate accordingly. From the moment a guest makes a reservation, our S.T.A.R. Managers (concierge) reach out to inquire about specific needs and the purpose of their trip. With the S.T.A.R.™ program, very effort is made to ensure that their stay is nothing less than a 5-star experience. We are excited to continue innovating our boutique hotel as well as our food and beverage venues. The Sanctuary Hotel guests enjoy more than a luxurious hotel when they choose to stay with us. As one of the The Sanctuary Hotel is a luxury boutique hotel in the heart of the world famous Times Square in New York City. We invited General Manager Jeremy Poon to tell us more. HO160030 Company: Sanctuary Hotel Name: Jeremy Poon Email: jeremy@ sanctuaryhotelnyc.com Web Address: www.sanctuaryhotelnyc.com Address: 132 W 47th Street New York, NY 10036 Phone: 212.234.7000