LUX Hospitality Awards 2018

Page 10 www.lux-review.com LUX 2018 Hospitality Awards “Whether you’re a patron at the bar or have a VIP table for the evening we go out of our way to make sure everyone feels important to us and we do our best to show gratitude for people deciding to spend their night with us. It is imperative to our organization that our staff members take the time at the end of the night to thank people for coming in and to encourage them to get home safe as they are leaving our establishment. We make a point of this before we start up closing procedures for the night. “Having been open almost 10 years, our guests expect a lot from us. We hold ourselves to a very high standard and I like to think that we spoil our guests. We really try to make them feel special and go above and beyond. The level of service we give is one of the main reasons that we get so much repeat business. Every year new competition opens in our area and our main objective is to continue to offer an exceptional experience that involves our atmosphere, our customer service, and the continued talent we bring in to rock their minds. We have seen that when new competition arises, people will go to check it out, but they always come back to us because we do so exceptionally well in taking care of the customer and providing a stellar atmosphere of fun.” As part of its focus on providing guests with a great experience, the Barley House only employs the best staff and security, who act as hosts, as Corey highlights. “Thanks to our expertise in the industry, at Barley House everyone makes a point to provide great service. We are constantly By day a sports bar serving delicious American cuisine, at night Barley House transforms into a nightclub that is THE destination for party- goers in Cleveland. Home to the city’s best tailgate parties for the Cleveland Browns, the venue has hosted some of the world’s biggest stars over the past nine and a half years; from reality tv star, Kim Kardashian to the world’s greatest basketball player, Lebron James. Corey showcases how the establishment works to offer a VIP experience to every guest it has the privilege of hosting, whether it is just the guest who may only visit Cleveland once or the regular that comes every week. “Luxury is our priority at Barley House, and as such our well-trained staff takes care of you and your party. We make sure that they have a memorable experience: whether it is a special occasion or just a night out on the town. Between the world class DJs we bring in and our atmosphere which is enhanced by confetti, CO2, specialty bottle service presentation pieces, and our state of the art LED wall and sound system, you are sure to have a blast. Offering the number one VIP experience in Ohio, Barley House is a unique venue that is a must-visit for tourists exploring the state. As part of our overview of a selection of the leading lights from this year’s Hospitality Awards, we invited Corey May to tell us more about the establishment and how it aims to offer the highest possible level of service to every guest it hosts. Barley House Night Club of the Year 2018 - Ohio