LUX Hospitality Awards 2018

www.lux-review.com Page 11 training and striving to get better. We are always spot-checking service with the bartenders and the servers and doing secret shops on them to assure they are always on point with this part of the experience. We have what we call a ‘Steps of Service’ formula and all employees are coached and evaluated on these steps to assure a great customer experience. We really try to build relationships with our customers so that they feel there is no need to go anywhere else in the city. We want them to know that no one will take better care of them than us. “Additionally, our security team is trained to act as hosts. Between them and our team of VIP Hosts being in constant communication with each other and our VIP guests, they assure the patrons a smooth and quick entrance into the club and up to their table. This ensures a great experience for every VIP guest because we understand that awkward time that occurs if it takes too long to be seated for a table or the long wait for a server to greet you and drinks to arrive. Speed & efficiency is a must to make everyone comfortable in our place as soon as possible. With about a decade already under its belt, looking ahead Barley House has much more ahead of it, as Corey is excited to conclude. “Overall, thanks to our exceptional team and unique atmosphere, the future of Barley House is a bright one. Every year we are doing some type of huge party or remodel. The crowd really notices and appreciates how much effort and money we put into our business. We will continue to do huge yearly parties with people like Kim Kardashian, Afrojack, Steve Aoki, Shaquille O’Neal and many more to keep things exciting. Whether we will be doing parties bringing national attention to the street where we are located or remodelling a part of the club inside to offer a new and exciting experience, it is known in our city that whatever changes we make the customers cannot wait to get the new experience. Continual reinvestment in our night club and street are essential to staying on top and remaining relevant to today’s customer, and these will remain the core focus for the Barley House. See you soon!” Company: Barley House Contact: Corey May Address: 1261 W 6th Street, Cleveland, Ohio, 44113, USA Phone: 001 216 623 1700