Hospitality Awards 2019

Page 20 www.lux-review.com LUXlife 2019 Global Hospitality Awards Since its inception in 2004, A La Concierge has been a comprehensive support services company providing concierge and amenity management services to large corporations and luxurious residential complexes throughout India. Enabling the company to deliver this extraordinary level of service, is the key metrics system, which is tracked diligently to ensure both customer satisfaction and employee retention. Since the beginning, A La Concierge has believed that happy, focussed employees and reputed channel partners are the key for satisfied customers, along with relevant technology. Being true to their company tagline, “Anything Is Possible” , A La Concierge offers a wide range of services from Relocation, Handyman, Home Cleaning, Passport + Visa, Vehicle Transfer + Driving License, Deliveries + Errands, Banking + Payments, Luxury Events, Courier Solutions, Club House Services, Vendor Alliances, Laundry & Dry Cleaning and more. In addition to this, A La Concierge is also focussed on enhancing its services through technology innovations, such as the full- fledged online portal with details and costs for each service. The mobile applications and API integrations with allied partners giving real time updates on the status of each request keeps all transactions transparent with the end user. The Amenity Booking Application that has been especially developed for luxurious residential complexes, high-end business centres and club houses, making Trusted by over 5,00,000 customers throughout India, A La Concierge Services provides tailored concierge services to individual, corporate and residential clients. As we showcase a selection of the 2019 Hospitality Awards winners, we offer an overview of this unique service and how it works to offer a create approach to concierge services. A La Concierge Services Pvt. Ltd.: Best Personal Concierge Company - India it convenient for residents to book and view their time slots for spa, salon, badminton, tennis and other amenities within the premise. The service models of A La Concierge include Corporate Concierge service which provides end to end services to large corporations and also acts as a benefit programme for their employees with onsite hospitality-trained executives on the front-end. Residential Concierge model provides flats’ handover concepts and execution to enhance the value of the developer, along with concierge services to the residents and amenity management to residential properties with hospitality trained manpower to manage the amenities. Individual Concierge Membership provides an entire range of services to their HNI and NRI members through a dedicated relationship manager who they rely upon for their homes, family and festive gifting requirements in India. The Chief Operating Officer Tanaaz A. states, “We are confident that our vision to make concierge a way of living will be achieved. Our team continuously strives to better every aspect of our service offerings, keeping up with client expectations and focus on the mission to meet any and all new challenges to achieve our end goal”. The brainchild behind this venture is Chaitanya Sinh, a member of the royal family of Lunawada, Gujarat in India and a Wharton School Business Degree Holder, who introduced “concierge as a service offering” in India. “ALC believes in evolving with the times, tastes, requirements, demands and technology. Every single member of the ALC team follows this guiding principle – only then do we achieve our collective goal to create a “Positive Impact” in society as a living, breathing entity that is focussed on helping and enhancing the lives of those that we have the opportunity to serve. Overall, ALC has flourished thanks to its creative service offerings, focused teamwork and the opportunity to service the finest corporate institutions as well as some of the most progressive real-estate developers in India.” Managing Director, Chaitanya Sinh. A La Concierge has been recognised as the no.1 concierge service provider on multiple national platforms in India and is the highly preferred choice for developers. The ultimate goal for the company is to create a world class concierge experience for the Indian audience making concierge a way of life and creating a “Positive Impact”. Company: A La Concierge Services Pvt. Ltd. Contact: Tanaaz Aibara Email: [email protected] Web: www.alaconcierge.com