Hospitality Awards 2019

www.lux-review.com Page 29 Since it was founded in 2014, Reservations. com has been building on a vision to provide travellers with personalized experiential travel planning at scale. In the five years since, Reservations.com has served over 3million travellers and grown consistently. Most impressively, it has managed to do so in a crowded market without any outside funding or investment. Today, the firm’s flagship service is a direct- to-consumer online and phone-based hotel reservation solution. Reservations.com’s easy to use platform provides customers with access to a diverse set of independent boutique and chain properties around the world. And if a customer would rather make plans over the phone, they can call Reservations.com 24/7 and speak to a real human being. For loyal customers the firm offers financial incentives to members, mainly through access to special deals and partner perks. These include discounted access to gyms, personal training sessions, airport parking, discounted theme park tickets, free magazine subscriptions, and more. With over 500,000 hotels and 24/7 call centre support, Reservations.com is driven towards more than just booking hotels: it is aiming to Reservations.com is a next generation online travel marketplace with a mission to bring the human touch back to travel. As we showcase a selection of our deserving winners from this year’s Hospitality Awards, we felt it was important to share an overview of this innovative company and its disruptive new solution that is driving real change to this massive market. Reservations.com: Best Online Hotel Booking Platform - North America & LUX Award for Client Service Excellence 2019 reserve memories. The firm’s team is heavily invested in bringing the human touch back to the world of online travel, unlike other OTAs who treat online travel like a commodity. This unique approach to travel will help Reservations.com flourish over the years ahead and establish it as a thought-leader in the ever-evolving hospitality space . At a time when other companies, in an effort to cut costs, are reducing their support packages and paring down their service offering, Reservations.com is investing in, enhancing and growing its network to establish one of the world’s largest and most ingenious hotel reservation platforms. Contact: Manoj Jonna Website: https://www.reservations.com/

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