Hospitality Awards 2019

Page 50 www.lux-review.com LUXlife 2019 Global Hospitality Awards Bringing together the creativity of Birmingham Repertory Theatre and the nation’s love of the Library of Birmingham, UVB offers a flexible range of spaces to take ordinary events and lift them to extraordinary experiences. Having delivered almost 1700 events since the firm’s creation in 2107 right up to August 2019, the company work with a range of clients from different sectors such as agencies, blue companies, governments, charities, and associations. Operating as a joint venture between Birmingham Repertory Theatre and the Library of Birmingham, Unique Venues Birmingham (UVB) exploits the excellent conferencing and hospitality opportunities offered by the shared building. Discover the business’ success as examine their offerings and services in greater detail. Unique Venues Birmingham: Hospitality Venue of the Year 2019 - West Midlands Specialising in thinking outside the box, UVB strives to make each and every event a memorable experience for all parties involved. With a dedicated events team and outstanding attention to detail, event organisers have the firm’s dedicated expertise at their disposal. Clients can host a gala dinner amongst some of the UK’s finest published works in the Book Rotunda, enjoy an intimate dining experience in the Shakespeare Memorial Room, or take in the city skyline and the newly reopened Centenary Square from the Discovery Terrace. For more conference-seeking clients, the theatres auditoria offer the perfect space to host up to 825 delegates. Each of the three auditoria are fully equipped with the latest technology, and the two smaller theatres have retractable seating which gives event organisers a blank canvas upon which they can stage team-building events of fully- themed dinners. Truly flexible and creative spaces, the theatres provide a stunning backdrop for all kinds of events. The firm’s vision is to provide exceptional and personalised service, exceeding expectations and articulating their brand through the experiences they provide. A client-focused business, UVB’s values are aimed at putting people first, and taking care of employees who then take care of the clients. In their pursuit of excellence, the firm’s dedication to superior client satisfaction shines through in everything they do. All staff at UVB thrive on providing the best possible service. Once a client has confirmed their event, the company provide a dedicated event manager who is positioned at the welcome desk to greet them with a welcoming smile and cup of coffee before getting started. Working around the clock to ensure that the client’s event runs smoothly, the event manager works to ensure that every fine detail and major aspect is taken into consideration when planning each event. Working closely with hospitality management software company, Dinggly, the firm have managed to develop and create an innovative, tailor-made digital paging system that works for UVB and their clients. Using smart technology, each event organiser is issued with a tablet that has a clear, user-friendly interface. With a quick click and a swipe, users can message event supervisors and technicians who all have wrist receivers that alert them. The team can then ensure that requests are dealt with in a timely manner and by the relevant person be it catering, technical support or first aid. Technology such as this app and alert system can ensure that organiser of the event can remain in the room at all times, whilst the UVB staff provide an efficient service behind the scenes, improving the whole delegate experience. Also, importantly, efficiency is massively improved, especially with many events taking place across two buildings. Birmingham was recently named as the UK’s favourite business tourism destination outside of London, with major banks such as HSBC and Deutsche Bank moving their HQ’s to the city. With the planned HS2 rail links connecting the city to London, major developments mean that UVB’s potential for growth is massive. Operating across two such iconic buildings, the firm aim to keep reinventing their event delivery, ensuring that they always go the extra mile for their clients and staying relevant in one of the UK’s most prominent cities. Overall, UVB’s continued success can be attributed to their expert use of incredible spaces in creating some of Birmingham’s most fantastic events. Drawing on experience, technology and iconic buildings, the possibilities for an extraordinary experience are endless with UVB. Company: Unique Venues Birmingham Contact: Suzanna Reid Website: uniquevenuesbirmingham.com/