Hospitality Awards 2019

www.lux-review.com Page 67 Founded by CEO Dr Mia Mulrennan, Rave-Worthy operate all over the world in delivering customer service strategies, team and talent management, and leadership coaching and development. From Washington DC to Dubai, and the UK to Riyadh, the firm has a global clientele and delivers quality products and science-based psychology knowledge to help establish positive employment brands which attract the best and brightest who want to work in hospitality. Having worked as an organisational psychologist gathering research for more than thirty years, Dr Mulrennan has created a one-of-a-kind assessment to help hospitality firms acquire only the best talent. Quick and inexpensive, the 25-question survey is designed to discover whether or not an interviewee has the skills to be customer- centric and service-oriented, as required by working in the hospitality industry. Rave- Worthy’s assessment is backed by research that is both valid and reliable, and is aimed at hiring only the best talent. When companies in the hospitality have customers return, leaders learn, teams shine, and revenue climb, then they have employed the customer service strategies of Rave-Worthy. Working with leadership development, employee experience and branding consultancy work, discover what makes this firm successful, and how they are helping others do the same. Rave-Worthy LLC: Customer Service Strategy Consultancy 2019 - Midwest USA Understanding that failing to hire quality customer and service-oriented talent can be very expensive, Rave-Worthy strive to make sure that their work always results in the best possible hire for any position. Bad hires can cost an average of four times their salary, tarnish a brand, destroy an internal culture, and reduce a level of engagement from outside talent. Rave-Worthy work with companies to intentionally generate and put together experiences that customers can’t help but shout about. Those goals are the result of hard work however. Getting there is a highly-engineered process that leverages deep insights about current knowledge regarding human motivations and various different behaviours. Through the use of assessments, programs, coaching and consulting, the firm builds capabilities in individuals and team at all levels. From the top executives right down to the line staff, Rave-Worthy uncover what makes different teams of people tick. In doing so, staff can create golden memories for customers, attain positive, mutually-beneficial results, and cultivate an atmosphere of success. Each of these results can create a company that staff and customers will be raving about for years to come. The firm completes this process using their own specialist knowledge, products and consulting work. With a combined experience of more than 130 years in the hospitality industry, the small but mighty team use their skills and expertise to transform the art of hospitality through the science of organisational psychology. With Dr Mulrennan as Principal Consultant, Rave-Worthy also employ two additional Senior Consultants, a Director of Product Technology, and a VP of Sales. Companies within the hospitality industry at the moment are increasingly wanting to cultivate a positive and engaging employment brand where they are viewed as the best place to work. Rave-Worthy help companies get there, building employment brands that attract the best and brightest talent into a fun and rewarding place to work. With customers able to research anything quickly online, the firm also make sure that their companies understand the power and limitations of their brand on social media. Trends within the hospitality industry suggest that more and more companies are investing in consulting, focusing on the quality of the leadership and staff throughout a business. Rather than simply focusing on areas of trouble, such as high turnover, companies are increasingly looking at proactively doing what is required to build a quality architecture and system for staff at all levels. At the core of Rave-Worthy’s resounding success is their ability to fully realise the potential of organisational psychology research, and its application to the hospitality industry. Understanding what makes a hospitality experience truly memorable, and what traits a service-oriented employee must display, this firm are helping companies all over the world create genuine and customer- centric experiences that are indeed Rave- Worthy. Company: Rave-Worthy LLC Website: http://rave-worthy.com/ Contact: Mia Mulrennan Mia Mulrennan, Psy.D. - Rave-Worthy LLC