Hospitality Awards 2019

www.lux-review.com Page 69 Supporting high-end, discerning clientele, Marbella Mountain Resorts aims to offer only the finest amenities and most stunning villas on the market in the Costa del Sol currently. To achieve this, the firm’s team handpick and inspect all of its properties from a hospitality point of view. The team have direct contact with the owners, not using any third party in between. Therefore, clients can rest easy knowing they are enjoying the most competitive nightly rates, and able to provide an immediate response to any issue. From the moment they book, guests staying with Marbella Mountain Resorts receive a truly exceptional experience. The firm’s Guest Experience Manager connects with clients from the start and works with them to design journeys that deliver the ultimate in comfort and luxury. This Guest Experience Manger is a member of the firm’s experienced team, and draws on a wealth of hospitality knowledge to provide guests with 24-hour service tailored to ensure they enjoy every luxury they could possible expect. Alongside offering stunning villas and unique services, Marbella Mountain Resorts also offer luxury transport services including private jets and helicopters as required. Marbella Mountain Resorts is dedicated to revolutionising the luxury travel industry by providing its guests with the ultimate experience in Luxury Villas for Rent in Costa del Sol with 5-star hotel-like services. We profile the firm to find out more about how its unique concept is changing the hospitality market for the better. Marbella Mountain Resorts: Best Luxury Villa Rental Provider - Costa del Sol Such diversity and quality in service offering is vital, as currently the Luxury Villa Rental market is consolidating its position on the tourism sector. The adoption by the consumer has been really fast and organic as happen with any product or service where the customer perceives a great value. There is lot of talk about millennial as the primary target for vacation rentals, but the truth is that other more mature segments with high level of demands, families, and even corporate events are joining to the list. Despite the alarm created, there are no clear signs of competing with the hotel sector. The statistics indicates a sudden increase in the number of passenger arrivals to the airports in Spain, increasing the occupancy in hotels and homes vacation rental practically equally at the percentage level. The average prices in the luxury sector are maintained, with some decrease in spending on services. Therefore, until the institutions put more pressure on this sector with regulations, taxations and controls, the rules of the free market do their job naturally. From a critical point of view, the lack of security, digitalization and professionalization of some of the companies in the holiday rental sector make a dent in balancing the balance. Not all customers who have tried this way of traveling are satisfied and return again, an come back with more force to its traditional travel habits, where the hotel, even the offline travel agencies are shown as a safe value. Working to overcome these challenges, Marbella Mountain Resorts boasts a management team whose members come from International Hotel Management Schools and previously worked for international hotel chains. As such, they all work with the heart and believe that their guests should feel it, and as such they focus on offering quality support and service throughout every guest’s stay. In the tourism market, hotels have not given up, and instead they compete by adding value to their offer, even using the same distribution channels of the vacation rental itself. Large international hotel chains such as Accor and Marriott have already launched their own luxury Villas rental division, evolving to what is presented as a more exclusive and personal way of traveling. Ultimately, despite these challenges Marbella Mountain Resorts has flourished thanks to its innovative approach to hospitality and focus on quality. As such, the firm is currently expanding their portfolio to new destinations in order to provide loyal guests with a wider range of alternatives in South of Spain. Growing on the service value chain increasing its number of full-time employees to provide more services and integrating its business model into the Private Jet sector. This growth will help the firm to expand and build upon its reputation for excellence in this competitive space. Company: Marbella Mountain Resorts Name: Luis Ponce - Position: CEO Founder Address: Marbella (South Spain) Telephone Number: +34 609184646 Web Address: marbellamountainresorts.com