Hospitality Awards 2021

Page 36 www.lux-review.com LUX 2021 Hospitality Awards Zaplox consists of a team of experienced people with roots in hospitality and technology. Its passion is to help hotels create a safe and personalised guest journey with cutting- edge technology. Zaplox offers a turnkey platform, including a mobile guest app that helps manage the entire guest journey – from reservation and check-in to check-out, mobile keys, guest communication and payment. By offering a mobile guest journey, hotels can streamline the check-in/check-out process, skip the handling of physical key cards, and send in-app-notifications and special offers directly to their guests 24/7. Thus, saving both time and costs while providing a direct channel for ancillary revenue. Meanwhile, guests can enjoy the benefits of a smoother and more personalised experience, conveniently handling their stay through their phone at a time and a place that suits them. The check-in process can be dealt with already at the airport or in the taxi on the way to the hotel, and the check-out can be handled from the pool area. As a complement to the app, Zaplox also offers a self-service kiosk solution in the hotel lobby. The kiosk enables convenient self-service check-in and checkout with 24/7 availability. Instead of waiting in line, guests can use the kiosk for fast, contactless check-in and payment and print out their key cards. Zaplox Guest Solutions are integrated with leading PMS, lock systems, payment solutions, and hospitality platforms resulting in a seamless and faster delivery process. The COVID-19 pandemic hit the hospitality industry hard in many ways. However, it was an important crossroad for the industry and its path towards digitalisation. To ensure guests a safe and touchless stay, contactless Sep21021 Zaplox Best Mobile Guest Experience Solutions Provider 2021 mobile solutions had to be implemented and offered throughout the guest journey. In addition, the technological opportunities, and advancements Zaplox have seen in other areas of everyday life before the pandemic, such as online food shopping, banking, or doctor’s appointments, have now finally been embraced in the hospitality industry. Both guests and hoteliers have experienced the benefits of a mobile guest journey to the extent that they now see contactless and digital solutions as an expected and standard element when visiting a hotel. As a result, the solutions that Zaplox offers have gone from ‘Nice to have’ to ‘Must-have’ as guests expect a frictionless experience and an experience where they are given the option to choose for themselves. The aftermath of the pandemic has put the industry in a situation where hoteliers must do more with less. As occupancy levels will increase faster than hoteliers will be able to rehire, the same high-quality service must be offered as before but now with a slimmer team. A mobile guest journey lets the hotel rethink its resources and relocate its staff to more value-adding tasks since less staff is needed during the check-in/check-out hours. Using technology will also keep costs at bay and increase hotel efficiency during periods of staff shortage. The mobile guest journey continuously improves as more integrations, and guest required functionality comes available. By working closely with other hotel systems vendors, Zaplox can provide seamless integration with leading PMS, lock systems, payment solutions, and other types of hospitality platforms. As a result, hotels benefit from a cost-efficient solution and a faster and more efficient deployment. Whether it is a pandemic or not, the contactless and mobile guest journey is here to stay. The way people live and use mobile phones has drastically changed over the last decade and so have preferences when it comes to choosing, booking, and staying at a hotel. As a result, today’s guests demand contactless and mobile options; something hoteliers need to cater to remain a top choice. With Zaplox on hand, its easy! Company: Zaplox Name: Pernilla Brodd Email: [email protected] Web Address: zaplox.com Telephone: +46 739 625767 Zaplox is a leading provider of a contact-free mobile guest journey and mobile key services for hotels, resorts, casinos, and vacation homes/ rentals. Recently recognised as Best Mobile Guest Experience Solutions Provider 2021, Zaplox was founded in 2010 in Sweden and was the first company to leverage a mobile device as a digital key for unlocking a hotel room door.