48 | LUXlife Magazine he Book4Time product is a spa and ancillary revenue management platform that takes care of scheduling appointments, managing revenue, payroll, point of sale, and much more. The platform serves the luxury hospitality market, and some of its clientele is inclusive of the Marriott, Hilton, and Four Seasons brands, among others. Moreover, the company acts a solution provider for day spas, thermal spas, and the fitness industry. Book4Time was the first in the market to deploy an online booking feature for spa businesses, and the company has remained committed to driving technological innovation forward in the spa, health, and wellness industry ever since. The business has been recognised in the annual Profit 500 ranking as one of Canada’s fastest growing companies in both 2012 and 2013, in addition to receiving a host of other awards. 2018 and 2023 also served as groundbreaking years for the business, winning the International Spa Association’s Innovation Award for Guest Intake, the industry’s most intuitive digital intake form solution, and again for enhanced Yield Management capabilities. Today, Book4Time is the leading cloud-based spa, wellness, and leisure activity management software for the world’s top hotels and resorts, being used by more of Forbes’ 5-star resorts than any other vendor on the market. The company manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in more than 100 countries worldwide. Book4Time is favoured as the preferred solution for some of the world’s largest and most prestigious brands, showcasing an ability to provide exceptional service and great products to clients on a global scale. Clients are the heart and soul for the business, and Book4Time thus demands nothing less than excellence from individual employees through to whole departments, ensuring clients are satisfied and their needs anticipated ahead of time. It is this image and reputation of the firm that is representative of many years of collective efforts to ensure success in the present and growth in the future. With a Hotel Tech Report rating of 9.6/10, the customer service Leading Providers of Spa Management Software 2023 Book4Time was founded in Toronto, Canada, in 2004 by visionary tech entrepreneur Roger Sholanki. The company was founded in order to provide spas with a cloud-based management solution, which would enable both spas and consumers to book and manage appointments directly over the internet. With only four staff members in 2006, Book4Time now boasts a dedicated team of people working across a host of countries. We speak to Sal Capizzi to find out more about the company, which has gone from strength-to-strength since in its inception nearly two decades ago. certification of the brand says it all. From the moment a prospective buyer becomes a client, Book4Time guarantees a smooth handoff and onboarding process. One of the key things which sets the company apart from other industry competitors is a commitment to clients and the providing of a white glove service whenever support is needed or requested. A 24/7 global support centre is available to handle all inquiries, and a dedicated customer service team are on-hand to schedule weekly training sessions and webinars with clients. When looking for new talent, the team seek an innovative mindset. Since its inception, Book4Time has successfully adapted along with the industry it serves, achieved by striving for constant innovation. Members of the team range from technology professionals to former spa directors, across a variety of departments. This provides the company with access to a broad range of talent across the whole of the organisation, to better provide clientele with world-class expertise and service. Book4Time is aware of guests’ desire for a seamless booking experience, single guest itineraries, and flawless transactions, to maximise the enjoyment of their stay. There is no reason why guests should have to check out multiple times with multiple people if they decide to go from booking a spa service, to renting a cabana, or signing up for a yoga class. With Book4Time, this is never the case, and clients can streamline this process for guests, crafting the ultimate wellness journey. Looking ahead to the bright future at Book4Time, the success of the firm’s advanced Yield Management capabilities has led to the decision being made to focus on providing even more advanced demand generation capabilities, continuing to make it easier for spa owners and mangers to capture the most revenue without having to compromise on the overall guest experience. Book4Time’s pay capabilities can also now process payments in more than 30 countries, further solidifying a commitment to continue to innovate as the years roll-on. Contact Details Contact: Sal Capizzi Company: Book4Time Web Address: https://book4time.com/ T • Jul23695
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