18 | LUXlife Magazine ontus Frithiof is a world-renowned restauranteur and entrepreneur who began his career in 1987 as an apprentice to chef Erik Lallerstedt in Old Town, Stockholm. From there, he built his career working at reputable restaurants, developing the skillset and knowledge required to succeed. Now a culinary savant, Pontus has successfully established the Pontus Group and a myriad of locations in which he explores his passion, including bistros, bars, lounges, a catering company, and a webshop. Pontus has leveraged his extensive industry experience to establish new standards within the world of hospitality, with his latest venture being the recently renovated American Express Lounge at Stockholm Arlanda Airport. “Generosity, hospitality, and flair define Pontus’s ideals when it comes to bringing a top-notch dining experience to every guest, and there are no exceptions when one visits our lounge,” says Lena. “Our goal is for our guests to board their flight with a satisfied smile, and the overwhelming number of repeat-guests assures us that we are achieving that goal.” The lounge is designed in the service of American Express Platinum and Centurion cardholders, providing them with a relaxing pre-flight environment. Guests of the lounge can enjoy premium quality meals, drinks, and a team of staff devoted to delivering the highest quality of service. “Our concept is different from any other lounge in that we service our guests as if they were in a high-end restaurant with a regularly rotating seasonal menu,” Lena tells us. “Our head chef works directly with Pontus to craft each menu item, and our sommelier ensures that we offer well-paired wines with our meals and even offers premium wines at a discount to our guests. The customer-facing side of our business, the service staff, is constantly working on improving how we can deliver a world-class experience to every guest, every time.” Whilst excellent customer service is crucial across the entire hospitality industry, it is even more so for such a prestigious establishment as Pontus Frithiof at the Airport. The lounge is renowned for the luxury it extends to its guests through top-quality meals and exceptional customer experiences. This elite level of care is maintained through ongoing training that ensures every member of the team is equipped with the tools, knowledge, and experience necessary to provide top-tier service to guests. The team works together to build their knowledge, with the sommelier providing tasting tips and background information on each wine, and the chef teaching the service staff about how different ingredients complement one another. Best Airport Lounge & Restaurant Group 2024 – Sweden Travelling is a daunting, tiring process, and nobody understands that better than airport users. Between the early starts and late check-ins, it can be difficult to navigate the unfamiliar environment, especially when running low on energy. In these such cases, airport lounges are a haven for the weary traveller, providing them with somewhere to relax, replenish, and restore their energy levels before their flight. Located in Stockholm Arlanda Airport, Pontus Frithiof at the Airport is a top-tier lounge that goes above and beyond to deliver comfort and luxury to travellers on their journey. Below, we speak with Head of Hospitality Lena Olsson to learn more. “Our staff genuinely cares for each guest,” Lena explains. “They are very customer-focused and feel rewarded each time they can make a guest’s day.” Since its inception, Pontus Frithiof at the Airport has been geared towards delivering memorable, luxurious experiences to its clientele. This unwavering commitment to upholding client-centricity has enabled the lounge to excel, establishing itself as a key player in the industry. Above all else, the company seeks to meet the varying needs of its clientele, though this has not come without its challenges. Lena tells us that one of the biggest challenges met has been to meet each guest’s dietary restrictions whilst maintaining a high quality menu. Whilst challenging, this is an obstacle eagerly met by the company, who has designed and delivered meals that accommodate gluten, milk, egg, and many other allergies, whilst never compromising on quality As for the future, Lena tells us, “We are currently expanding our breakfast menu and offerings so that our guests continue to be wowed at all hours of the day.” Pontus himself is very involved in the development of Pontus Frithiof Group and is regularly seen interacting with employees and guests at the lounge. Driven by ambition, generosity, hospitality, and flare, Pontus and his team have soared to great heights in their relentless pursuit of excellence. With an unparalleled commitment to guest experience and a culinary expertise that surpasses other industry leaders, Pontus Frithiof Group has been rightfully recognised as the Best Airport Lounge and Restaurant Group 2024 – Sweden. Contact: Lena Olsson Web Address: www.pontusfrithiof.com P
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