26 | LUXlife Magazine to specifically focus on the human element of its operations, making sure that the company creates and maintains valuable, longlasting relationships with both clients and industry partners. Trust is crucial in the tourism and hospitality industry, a landscape that is everchanging. Travellers seek out agents who fully understand the customer, the geography, and the industry, which means they need an agent they can trust. All agents at Unearth Experience are up to date with emerging industry trends, as well as updated laws, visa regulations, and safety precautions they may need to take when travelling to certain countries. One of the key signs of a trustworthy travel agent is positive testimonials from previous clientele, and Unearth Experience boasts a five-star rating on Google. Customers praise the company for its efficiency, clear communication, and the high quality of the services they receive from beginning to end. “Rory at Unearth Experience planned the honeymoon of our dreams!” writes Victoria. “Throughout the whole process, Rory was responsive, helpful, and planned everything perfectly. The entire trip was stress free and executed flawlessly. I cannot recommend booking your safari through him enough – 10 out of 10, I would recommend. We cannot thank him enough!” “Unearth Experience was responsive, professional, and customercentric,” says Martin. “They went to great lengths to make sure our needs were met and never tried to upsell us or push us towards a more expensive trip. They also checked in with us regularly to ensure we were being well looked after. We’d highly recommend their services to anyone needing skilled guidance and good advice for a tailor-made trip anywhere in South Africa.” Contact: Rory Loader Email: [email protected] / [email protected] Website: www.unearthexperience.com WhatsApp: +27 797659287 ounded in 2015, Unearth Experience is a full-service luxury travel company offering a bespoke solution catered to both individual and group travellers throughout Africa and all connecting islands – such as Mozambique, Zanzibar, Mauritius, Seychelles, Madagascar, to name just a few. Dedicated to perfecting the travel experience, Unearth Experience allows its passion, innovation, and desire for improvement to drive it to success and set the industry standard for customer experience. As a full-service travel agency, Unearth Experience ensures that each guest’s experience is entirely seamless, from the very moment of enquiry up until their time to go home. The company leverages its knowledge and experience in the luxury hotel industry to provide a custom service to individuals and businesses looking to travel. After developing an understanding of the client’s travel objectives, Unearth Experience will tailor and itinerary specific to that client’s needs, objectives, and preferences. Travelling is an incredibly stressful experience, and so Unearth Experience aids in mitigating the stress by offering services such as overseeing flights and logistics, arranging accommodation, planning and organising events, team building events and so many more. The company is operated by Co-Founders Rory and Karen Loader, a pair of seasoned professionals boasting extensive industry experience. A passionate hotelier and entrepreneur, Rory has been in the hospitality and tourism industry for more than 15 years. Over the years, Rory has been fortunate to live, work, and travel across Africa while he laid out the foundations for Unearth Experience. His Co-Founder, Karen, is a commercially minded hotelier boasting over 13 years of experience in the luxury tourism and hospitality sector. After building experience in Australia and North America, Karen decided to move to South Africa in 2014. Since the move, Karen has travelled across the continent, discovering the lay of the land and experiencing all that Africa has to offer. She has been working on the tourism and hospitality ventures for Unearth Experience since 2014. Together, the pair have more than 28 years of experience in the luxury travel industry, which has brought them new opportunities and enabled them to better understand the varying needs of their clients. For example, the duo recognise that no single traveller is the same and have equipped Unearth Experience with the best travel software that allows them to formulate and create professional digitalised itineraries for every client. Passion for tourism and hospitality runs deep through both Rory and Karen and is at the heart of everything they do. They steer Unearth Experience Best Luxury Bespoke African Travel Company 2024 – South Africa Made up of 54 countries, Africa is an incredible vacation destination that has endless offerings to suit many different tastes. From game reserves to mountains, beaches to cities, the continent is positively bursting with opportunities for adventure. So much so, in fact, that a traveller unfamiliar with the continent may feel daunted by the myriads of options available. Enter Unearth Experience, an African luxury travel company providing clients with authentic African travel experiences. Following the company receiving its title in the Hospitality Awards 2024, we find out more. F Aug24169 A
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