Hospitality Awards 2024 | 39 Aug24012 Luxury Hospitality & Hotel Group of the Year 2024 – South Africa Located in Linbro Park, Johannesburg, Qurtuba Hospitality is a luxury hospitality and hotel group that offers a selection of top-tier services that includes gorgeous, unique venues, deluxe accommodation, five-star spa treatments, and delectable dining options. As Qurtuba Hospitality receives recognition in the Hospitality Awards 2024, we speak with Chief Operations Officer Anysa Pillay. Founded in 2019, Qurtuba Hospitality strives to create an atmosphere that exudes sophistication and comfort, whilst ensuring that each guest feels completely at home for the duration of their stay. The hotel operates within a unique niche, catering to professionals attending conferences, leisure travellers, and those seeking a tranquil retreat alike. Qurtuba Hospitality provides its clientele with a comprehensive range of services that go beyond accommodation; every aspect of its guests’ stay has been designed to exceed their expectations and create memories that will last a lifetime. Providing luxury, comfort, and enrichment, Qurtuba Hospitality has perfected the art of exemplary customer service. “Our guests enjoy dining at our restaurant, rejuvenating treatments at our spa, and a variety of recreational activities, such as racket sports,” says Anysa. “We ensure a memorable experience through meticulous attention to detail – whether it’s a personalised welcome, special dietary requirements, or tailored activities for families.” Recognising that first impressions are crucial to success, Qurtuba Hospitality focuses on creating a warm and welcoming atmosphere from the moment guests step through the door. Upon arrival, guests are immediately welcomed into the ambient lobby staged with fresh flowers and provided with a refreshing welcome drink. Little touches such as these are vital components of setting the right tone for the duration of their stay. This is further emulated by Qurtuba Hospitality’s staff, with excellent customer service from the very beginning. The remarkable reception team have been welltrained in customer service, greeting guests with genuine hospitality and ensuring a personalised, seamless check-in process. When hiring new talent, Qurtuba Hospitality seeks out passion, attentiveness, and a positive attitude. The hotel’s entire team embodies its core values of respect, excellence, and teamwork, qualities that are reflected in its service standards. Fostering a culture of continuous improvement, Qurtuba Hospitality encourages its employees to share ideas and enhance guest experiences. This results in a harmonious work environment that directly translates into top-tier service for all guests. Another essential element in ensuring optimal service is maintaining adaptability in the face of emerging market trends and shifting customer behaviour. Over the years, Qurtuba Hospitality has noted that its guests’ expectations have turned towards more personalised and technologically driven experiences, sustainable practices, and wellness-focused offerings. zBy retaining a prominent level of flexibility, Qurtuba Hospitality upholds its stringent commitment to top-tier customer service and demonstrates a willingness to learn, adapt, and improve to its clientele. This dedication is a core aspect of Qurtuba Hospitality’s brand and sets it far apart from others in the hospitality industry. As we move through 2024, Anysa tells us that Qurtuba Hospitality has exciting plans to expand and enhance its service offerings. The hotel will continue to strive for sustainability, technological integration, and an elevated customer experience to retain its frontrunning position in the competitive industry. “Looking ahead, Qurtuba Hospitality plans to expand its range of services to include augmented reality experiences, particularly in enhancing cultural heritage tourism,” she says. “We are also developing new wellness programmes to cater to a growing interest in holistic retreats. For the remainder of 2024 and into 2025, we are excited about expanding our eco-tourism initiatives and adding more recreational facilities for guests.” From providing tailored guest experiences to focusing on continuous improvement and adaption, it is evident that Qurtuba Hospitality truly possesses what it takes to succeed in this market. Since its inception, Qurtuba Hospitality has displayed a complete understanding of its guests’ varying needs, delivering excellent services that have earned it recognition as the Luxury Hospitality and Hotel Group of the Year 2024 – South Africa. Contact: Anysa Pillay Company: Qurtuba Hospitality Web Address: https://qurtubahospitality.co.za/
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