44 | LUXlife Magazine Established in 2000, Karisma Hotels & Resorts is a luxury hotel group that owns, manages, and develops a series of award-winning hotels throughout the Caribbean, Latin America, and Europe. Boasting such leading hotel brands as Nickelodeon Hotels & Resorts, Margaritaville Island Reserve by Karisma, BOR Hotel, and Azul Beach Resorts by Karisma, this hotel group has something available for every need, be it a memorable family escape or an extravagant romantic vacation for two. Luxurious accommodation and personalised services are the twin pillars that define Karisma Hotels & Resorts’ portfolio, with every one of its diverse and yet equally beautiful holiday destinations demonstrating world-class hospitality at every turn. These locations offer much more than just luxury accommodation and a personalised service however, as Karisma Hotels & Resorts’ selection is also home to an array of unique experiences that make a getaway in one of its properties truly unforgettable. Be it a comprehensive series of holistic treatments or a range of thrilling outdoor adventures for the adrenaline junkie in your party, to say there is something for every persuasion would be an understatement. For example, in one of the Margaritaville Island Reserve offerings, namely Riviera Maya, guests can enjoy the only in-resort brewery for miles around, the Landshark Brewery and Grill. Not only can the ins and outs of beer production be learnt here, but tastings are carried out with a spectacular view of the ocean. On the other end of the spectrum, those seeking a family holiday without sacrificing on the little touches of luxury throughout their experience need look no further than the Nickelodeon Hotels & Resorts, which serve as the perfect blend of these two areas. From enjoying character-themed breakfasts to walking the orange carpet and even being slimed, a range of exclusive, on-brand experiences await guests here. Beyond this, on-site water parks and themed restaurants and suites guarantee fun for all the family. Across these destinations, guests are also afforded the option for the ‘Karisma Gourmet Inclusive Experience’, which, as the company’s own Rafael Feliz Espanol explains, “redefines the luxury resort vacation, delivering a unique all-inclusive experience infused with ingenuity, authenticity, and passion.” Providing us with an example, Rafael says: “in our Margaritaville Island Reserve Resorts, guests can customise their inroom minibar and enjoy five-star global dining, spectacular entertainment, and immersive experiences and activities all year long.” The personalised service that Karisma Hotels & Resorts prides itself on is something that begins as soon as a guest takes their first steps into one of the group’s establishments, where the combination of a cold and bubbly welcome drink and a refreshing warm towel never fails. As for the children, they receive a free, healthy and refreshing fruit smoothie. From here, the hotel staff take their time to explain everything thoroughly, so that the guest is well-informed about the hotel’s layout and the unrivalled service suite available to them. Speaking of the staff, it is the individuals comprising the teams at these all-inclusive resorts in the Caribbean that form their beating hearts and keep people from all over the world visiting throughout the year. The natural enthusiasm inherent in these team members is clear for all to see, and Karisma Hotels & Resorts is immensely proud to have crafted a team that reflect the warm, attentive, and dedicated culture that is behind the exceptional experience afforded to each and every guest, from the Dominican Republic to Jamaica. Making this task even more difficult is that guest expectations continue to evolve significantly, with guests expecting multiple dining options, fast and free Wi-Fi, and personalised experiences to all be included under the ‘luxury’ umbrella. Committed to not only exceeding the ever-changing expectations of guests, but also staying ahead of the curve, Karisma Hotels & Resorts has recently introduced an Autism Passport as a part of its partnership with Autism Double-Checked (ADC). As Rafael tells us: “this innovative tool, an extension of our pioneering Autism Concierge programme, allows guests to convey essential information such as communication challenges, sensory sensitivities, special interests, emotional triggers, and calming strategies to our staff.” Accessible online, this offering allows guests to communicate their needs in a safe and discreet way, which not only benefits the experience they have at the hotel, but also with certified airlines and airports. With a number of exciting new destinations in the pipeline, including Roatan in Honduras and a luxury five-star residential complex in south of Montenegro, the future is incredibly bright for Karisma Hotels & Resorts, which has been rightfully named as the Best Luxury Hotel Group 2024 - Caribbean. Contact: Rafael Feliz Espanol Company: Karisma Hotels & Resorts Web Address: https://www.karismahotels.com/ Aug24328 Best Luxury Hotel Group 2024 - Caribbean
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