LUX Hotel & Spa Awards 2016

http://lux.acquisition-intl.com/ 46 LUX - Hotel & Spa Awards 2016 Best Luxury Hotel & Spa 2016 - Cumbria Beech Hill Hotel and Spa, situated on the eastern bank of Windermere, is one of the most distinctive four star hotels in the Lake District’s most beautiful location and has recently been awarded the prestigious title of Best Luxury Hotel and Spa 2016 – Cumbria. Fraser Richardson, owner of Beech Hill, tells us a little bit more about the exclusive hotel and its guests. “At the Beech Hill Hotel & Spa, we offer stunning views, superb food and careful consideration for your every comfort to our guests, this combines to define what is Windermere`s most distinctive four star hotel. Here, on the shores of one of the Lake District`s most beautiful locations, guests are free to indulge in the welcoming warmth of our homely and comfortable hotel.” However, it’s not just the fabulous views that make Beech Hill stand out from the crowd. The Spa hotel provides residents with a place to relax, take time out and hand themselves over to the friendly team, for whom customer service is of utmost priority. “We strive to be an individual hotel, offering guests a unique experience,” explains Fraser. “We aim to provide a friendly yet professional service. Our approachable receptionists are always at the front desk waiting to give a first class welcome to the Beech Hill Hotel & Spa and customer service is extremely important to us at the hotel, meaning regular staff training is provided to ensure our excellent standards are met and exceeded at all times.” Best Luxury Hotel & Spa 2016 - Cumbria Company: Beech Hill Hotel Limited T/a Beech Hill Hotel & Spa Name: Fraser Richardson Email: [email protected] Web: www.beechhillhotel.co.uk Address: Newby Bridge Road, Windermere, Cumbria, LA23 3LR Telephone: 0844 5027587 Beech Hill Hotel To ensure customer satisfaction at all times, Fraser tells us more about how Beech Hill Hotel and Spa is able to adapt to the constantly evolving needs of its clientele. “Guests’ expectations are continually changing and moving higher, and as hoteliers we have to exceed those expectations to ensure that our guests are satisfied with the accommodation, facilities, services, food and overall experience to ensure they return to us.” To meet these ever-changing expectations, Fraser ensures that the establishment has a significant improvement project approximately every two years. “Over the last six years we have had a major refurbishment of more than half of our rooms. We have replaced our oil burning boilers for a renewable biomass solution, and this year, we replaced our leisure faculties for the Lakeview Spa, which enjoys stunning views over Windermere and is the only one of its kind in the area.” And it’s not over yet! Fraser has further plans to bring the hotel right up-to-date with the digital age! “We have recently extended our WiFi to at least 80% of the hotel,” he states excitedly. “Once we have reached 100% we aim to provide guests with tablet PCs to access a new hotel intranet which will replace all our printed literature, and will allow us to keep the information we provide to clients as current as possible, for an enhanced guest experience.”