LUX Hotel & Spa Awards 2016

LUX - Hotel & Spa Awards 2016 55 Best Luxury Day Spa 2016 - Lincolnshire To Matt, the determination to provide a consistent level of care to clients is never far from his mind. “We constantly go just that little bit further; we get to know our guests and we communicate well in the team. This enables us to take our customer service above and beyond; whether it’s for a special occasion, or just to give a friendly shoulder to cry on for those customers that just have stuff to get off their chest.” Matt acknowledges that his chosen industry bears the weight of responsibility that comes with luxurious, pampering treatment. “Expectations are generally high but we have worked hard to provide a high end product that is professional yet friendly, approachable, functional and homely. Simply put, we do not pretend to be anything we are not, but what we do offer is of the highest quality that we can provide.” Matt comments on the advantages that technology has brought to the running of the spa on a day- to-day basis. “We have a state-of-the-art booking system called ‘Core’ by Premier. It deals with all the logistical nightmare stuff that makes our guests’ day run smoothly.” This software is one that has been tailor-made for use in spas; to Matt, it has proven to be an important tool several areas of the business, incorporating a single database structure with an emphasis on scheduling and a custom management suite. Best Luxury Day Spa 2016 - Lincolnshire Seven years ago, Matt and Emma started out with an idea for a small, family-owned spa. With the ambition of creating a custom built retreat for both visitors near and far, The Grange Spa opened seven years ago, offering standalone day treatments. Since then, the spa has grown to provide a specialised range of indulgent relaxation options; clients will discover a large choice of beautiful treatments to choose from, designed by product houses Thalgo and Germaine de Capuccini. HO160034 Through this efficient use of technology, Matt is able to continually energise himself and his team, remaining resolute in the spa’s business objectives. “Our therapists are incredibly conscientious, and know our mission; communication is really important.” Breaking into the spa industry can be a daunting challenge, and yet Matt and his team seem to take these challenges in their stride. He remarks on this by highlighting recent trends that he has seen among his clientele. “At the moment the industry is relatively new in the UK, and yet we have noticed that men’s spa days are on the up. We have created some specific men’s packages, along with exclusive seasonal spa experiences that cannot be found anywhere else, which have proven especially popular.” “Our mission is simply to help people relax and relieve high levels of stress so I would say we follow our own path.” As far as plans for the future goes, Matt opts for the mysterious touch, commenting only, “We have secured planning permission to extend, so who knows?” What form these extensions take, and what new opportunities become available for visitors, remains an enigmatic secret known only to the owners. Company: The Grange Spa Email: [email protected] Phone: 01778440511 Web Address: www.thegrangespa.co.uk Address: The Grange Spa, Millthorpe Road, Pointon, Sleaford, Lincolnshire NG34 0NF