Hotel & Spa Awards 2018

Page 20 www.lux-review.com LUX 2018 Hotel & Spa Awards The Ritz-Carlton has opened the doors of its first hotel in Astana in June 2017, offering legendary service and relaxing Spa therapies in the new modern capital. Combining Central Asian and European tradition in seamless harmony, the establishment has perfected the luxury experience unlike any other five-star hotel in Kazakhstan’s capital. The hotel’s spa has been designed as The Ritz-Carlton Spa showpiece on a global scale, with a full menu of global collection of exclusive treatments and oils. As part of the world-renowned The Ritz- Carlton group, the establishment follows the concept of the chain’s Global Core Collection, in partnership with ESPA, the chain provides consistent service to the guests everywhere in the world. Central to this approach is hospitality, as The Ritz-Carlton view service as a major contributor to the customer satisfaction. The group aims to create customers for life, who will travel the world staying in its hotels. As such, they strive to provide the ultimate service by anticipating the guests’ needs, creating unique memories that make the guests’ stay unforgettable and memorable. After all, the spa guest of today wants the ability to define their own experience, creating their own schedules and they are not keen to take time out of their work day to book over the phone. Therefore, to meet these needs in an ever evolving hospitality market, The Ritz-Carlton, Astana offers spa reservations through its webpage, which is available in both Russian and English. Working with multi-channel platform SpaFinder – the World’s largest marketing, gifting, incentives and rewards company for the Wellness and Spa Industry- in order to generate brand awareness, as well as using social media, the hotel aims to reach out to the new breed of guest and prove that it can Part of a revered chain of hotels, The Ritz-Carlton, Astana offers an exemplary level of service that has been perfected over centuries. We profile this decedent establishment to learn more. The Ritz-Carlton, Astana Best Luxury Day Spa & Salon - Kazakhstan Aida Jamanbekova talks to the 2018 Hotel & Spa Awards