Hotel & Spa Awards 2018

www.lux-review.com Page 31 LUX 2018 Hotel & Spa Awards Cocoon works to offer them a supportive internal culture. “While we strive to ensure our clients are having an excellent experience, we also recognise the importance of staff operating in an excellent environment. Cocoon has several values but ‘family culture’ is the one that most staff identify with. This culture means that our staff consider their co-workers and clients to be part of their family and go the extra mile to ensure they are having the best possible experience. Our culture is perhaps the most imperative aspect of our business. “As part of this, we spend a lot of time in training our staff and ensuring they are experienced and dedicated individuals who know their work and will not disappoint the client. All clients are provided with a through consultation and we give our clients the time and attention they are looking for and patiently try to understand what their requirements are. This helps our client gain our trust and helps us provide better client service since we know what the client is looking for and how to execute it correctly.” Moving forward, Cocoon looks set to enjoy even greater success over the coming years as it seeks to continue to enhance its service offering and provide clients with cutting-edge treatments that they can rely on, as Leanne proudly concludes. “Ultimately, at Cocoon we do everything in our power to provide excellent services to our clients on an ongoing basis. Even after their treatment is over, our friendly staff will follow up with our clients to offer continued support and check on their progress with their skin routine. Besides offering support, we continue to help enchant and satisfy our clients for the long term by creating engaging multi-channel promotions through our digital marketing, instore promotions, email campaigns and quarterly newsletters. We also build trust in our clients by letting them know when it comes to positive and negatives changes to our products and services that may affect them. We are transparent to our clients, as transparency is a critical factor in building trust, satisfaction, and love from our clients. This client- focused approach will remain central to our ongoing success.” Company: Cocoon Spa & Wellness Address: 409 Magil Road, St Morris, Australia, SA 5068, Australia Phone: 0061 883 333 195 Website: www.cocoonspa.com.au