Hotel and Spa Awards 2019

Page 24 www.lux-review.com LUX 2019 Hotel & Spa Awards Since beginning in 2016 with just three flats Your Lisbon Flat has since evolved into an innovative property management firm dedicated to showing guests the best that this vibrant city has to offer. What began as a dream and a pioneering project has evolved into a unique business that welcomes hundreds of tourists from around the world every year. Operating around the clock, the firm is committed to client service. Maria explores how the team works with clients throughout the process of renting a property through to their stay and beyond to ensure that they make the most out of their time visiting this stunning city. “Here at Your Lisbon Flat, our interaction with the guests we have the pleasure to welcome begins even before they step foot in our apartments. From the moment a guest makes a reservation our team ensures that they never feel lost or unaccompanied. Several messages are exchanged even before a guest enters the plain. When the guests land in Lisbon we immediately start talking to them, so they know they are safe and that we care for them. “When they get to our apartments, we are already waiting for them at the front door, we help them carrying the baggage and establish a contact, so they know they are amongst friends now. When they open the door for the first time, half of the work is done, actually. After that, it is only a matter or presenting what they saw on the pictures of the apartment, flawlessly. Even better if that’s possible. We display a welcome kit full of Portuguese treats and a hand-written letter from the owner of the apartments specially made for each guest. “From that point it is time to make them comfortable and provide all the best tips and Your Lisbon Flat is a revolutionary property management firm offering innovative options for guests looking to visit this historical city. We invited Maria Luís da Silva to tell us more about the firm and how far it has come over the years. Your Lisbon Flat: Best Short-Term Property Management Company - Lisbon information they can possibly need. If they are too tired or need to take a nap, no problem. We accelerate all the bureaucratic process and make sure we talk later on the phone. They are never alone, and they will feel that the apartment was carefully and specially prepared for them. It is the old motto of quality over quantity. Thanks to this approach our guests always enjoy their stay and receive more than just a roof over their head: they have a guided tour around Lisbon.” Using local staff, Your Lisbon Flat is able to offer guests the very best that the region has to offer, as Maria highlights. “All members of the team have a lot of experience and know how in this area, which means we always try to be updated with the latest trends and fashions. We also try to endure the best connections we can possibly have with fellow professionals and a lot of superior ranks in the Portuguese hotel sector. This means that if we want to be the best, then we always try to compare ourselves with the best too. We work hard to ensure guests always get the best of everything when they stay with us.” As she looks to the future, Maria foresees many exciting developments in the hospitality space that will drive her company to even greater success, as she proudly concludes. “Overall, at Your Lisbon Flat, we truly believe that the future of the hospitality market and the future of the company go hand in hand, not only now but in the future too. It is impossible not to assume that this market is changing rapidly, not only in Portugal and Lisbon but worldwide. It would be reckless not to oversee these changes and specially to forget that tourism brings a lot of good thing to a countries economy but that it can also carry some alerting disadvantages. “One really concerning issue is the massification of tourism and the childish propaganda and construction of hospitality establishments. That works in our favour, but also against us. The key is to study the environment and the rapid changes affecting it. It is necessary, now more than ever to be able to foresee the drastic alterations in such an expanding market and to behaviour accordingly. “Ultimately, our focus is to grow Your Lisbon Flat whilst at the same time working to ensure that we retain the same quality service we have come to pride ourselves on and upon which our guests rely.” Contact details: Name: Maria Luís da Silva | Address: Lisbon Telephone Number: +351915895015 Web Address: www.yourlisbonflat.com