44 Sep22522 24 Aug22163 Best Luxury Hotel & Spa - South Africa Based in the heart of South Africa, the Houghton Hotel brings African excellence and culture to the fore of the hospitality industry. Run by CEO Arnold Forman and the rest of the Houghton family, it wants to be a guest’s home away from home. With a social architecture that is as well crafted and diligently realised as the establishment itself, it strives to deliver the best customer service by way of the region’s most discrete, empathic, and forward-thinking hospitality team. As a luxury hotel and spa, Houghton Hotel has created a sanctuary for local and international visitors alike, serving both the tourism industry and the local community with the best of South African hospitality. Fundamentally, its warm smiles, serene atmosphere, and friendly team allow guests to enjoy a comforting stay that guarantees the utmost comfort from the moment they check in to the moment they check out. Moreover, its picturesque view of the surrounding skyline ensures that guests are situated in a space where they can fully immerse themselves in the local region; with good connections for local people staying with it for the sake of an easy commute and for international visitors looking to explore, it has been ‘built with your aspirations in mind’. Indeed, its philosophy throughout its operation has made such things possible, and it is the solid foundation this has created upon which everything else has been built. A people’s business above all else, it has been created by and for real, genuine, and caring people, and this is an integral part of its philosophy; without its staff, their hard work, and love of impeccable service, it could not deliver the outstanding quality of hospitality that it does. Nominally, it wishes to show instead of tell its clients that during their stay, its hotel becomes their home. Owned and operated by Onyinye Nwaneri, the CEO of Afrika Tikkun Services, this hotel also operates a Houghton Hotel Academy, for the budding young professionals looking to get a leg up in the hospitality industry. From ‘cradle to career’, the project demonstrates that best practice can allow a company to move from exclusive shareholder value to good, holistic, and evenly shared value across each team member, customer, and stakeholder, resulting in a better business from the ground up that truly looks after its people and wishes to see them thrive. Thus, its 12-month hospitality programme includes extensive, world-class hotel training, encourages independence and financial support, and gets young people involved in hands-on, practical working experience across all its departments. In this way, it has been able to become a front runner in design, architecture, and comfort, and looks forward to see what new heights it can elevate itself to next. Company: Houghton Hotel Contact: Jaco Minnaar Website: thehoughtonhotel.com
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