New Year 2019

LUXLIFE MAGAZINE | 53 New Year 2019 of their job. This way, all staff get to know the hotel inside out, including the rooms, their colleagues and the day-to-day running of the hotel. Furthermore, the General Manager Mr. Harold Kluit takes all new employees on a bike ride through Amsterdam at the start of their employment. This way employees get to experience Amsterdam as a local and will learn about the activities, sights and restaurants that are recommended to guests. It’s a fantastic way to not only make new employees feel welcome, but also to ensure that they are confident when speaking to guests about the local area. The goals and values of the company are regularly shared with staff during training sessions, staff outings, posters and verbal communications. The recently implemented Heartist program, designed by AccorHotels, helps to connect the hearts of all staff members and establish a service based on passion, hospitality and care. It ensures that staff members think and take action from the heart, which encourages empowerment, enjoyment and interest towards colleagues, guests and the environment. With regards to the hotel industry, competition is stiff. There has been an increase in the supply of hotel rooms in Amsterdam and surroundings, and Swissôtel Amsterdam continues to offer an excellent service to ensure that demand keeps growing, resulting in a high occupancy all year long. The online reputation of a hotel is key and has a strong influence on the choice of hotel for travelers, not only in Amsterdam, but all over the world. As many travelers will employ social media channels, TripAdvisor and Google to get honest feedback on a hotel they are looking to book, Swissôtel Amsterdam is dedicated to providing the best service possible in order to receive positive reviews, a high trust rating and a strong online position in order to influence the decision of guests. Swissôtel Amsterdam focuses on delivering the guests a stay that exceeds their expectations, resulting in continued positive reviews and guests sharing their experiences through pictures and social media stories. Address: Damrak 96, 1012LP, Amsterdam, The Netherlands Telephone: 00 31 020 522 3000 Email: [email protected] Website: www.swissotel.com/amsterdam