Resorts & Retreats Awards 2020

Page 22 www.lux-review.com LUX 2020 Resorts and Retreats Awards Situated in North Wales, Llanfair Hall offers families the perfect opportunity to go glamping with its accommodation, relaxing environment, and excellent facilities. To start, Lucy provides a brief overview of the firm and offers more insight into its clientele. “Llanfair Hall provides high quality accommodation units in the form of five glamping pods, one log cabin and a top spec 1720’s converted barn. Typically, guests tend to be professional couples with a dog, although there has been a recent move towards guests booking the whole site for birthdays and other celebrations.” Within the resorts and retreats sector, Llanfair Hall regularly finds itself in direct competition with other destinations. However, as Lucy goes on to explain it’s the amenities and client relationships which has truly enabled the firm to distinguish itself from its closest competitors. “As the AA Glamping Site of the Year 2020, Llanfair Hall benefits from pristine night skies and an en-suite with individual fire pits, access to pizza ovens and well fitted communal kitchens. Additionally, we provide bespoke information booklets for all our guests containing details of attractions, restaurants and beaches etc.” “Above all else though, we pride ourselves on attention to detail and the fact that we will lend our guests anything that they have forgotten if we can (with the exception of underwear). Building relationships is certainly worthwhile as shown by our word-of-mouth booking rate of 60% annually.” Despite being a small team, Llanfair Hall continues to set the highest of standards and the firm’s internal culture has had a major role to play in this regard as Lucy explains further. “The team is tiny, but we look for people who realise the importance of attention to detail. Everything needs to be of the highest quality Nestled in the Welsh countryside, Llanfair Hall offers dog-friendly glamping pods and a log cabin on the island of Anglesey. Following the firm’s well-deserved success in the Resorts & Retreats Awards 2020, we got in touch with Lucy Miller to find out more. Llanfair Hall Glamping Destination of the Year - North Wales and our company culture which focuses on family support helps us towards our goals.” Although the outbreak of COVID-19 this year hugely impacted the hospitality sector, Llanfair Hall has still managed to prosper during these uncertain times as Lucy goes on to explain. “The pandemic has of course been devastating but the loyalty shown by the large majority of our guests has been incredible. Trends have continued as people have not had the opportunity or options for many alternative choices.” Finally, Lucy comments on the future prospects of Llanfair Hall as we look ahead to 2021 and beyond. “There will be a future at Llanfair Hall which is not something that can be guaranteed in this industry. It is not a time to be considering investment and development, merely a time for ensuring survival. Sorry I can’t be more positive, but Covid-19 has decimated this industry.” Company: Llanfair Hall Contact: Lucy Miller Web Address: www.llanfairhall.com