Resorts & Retreats Awards 2020

www.lux-review.com Page 33 LUX 2020 Resorts and Retreats Awards This service provides guests luxury pillows with their first names embroidered on them, which are placed in the guests’ room prior to arrival as a “welcome back.” Integral to The Hacienda’s unique offering is their “Hacienda Moments.” These are passionately delivered experiences the resort calls “anticipatory yet unanticipated services”, which are intended to surprise and create cherished memories of their renowned hospitality. As the hotel gets to know their guests, they have even placed mounted pictures of returning guests’ beloved pets in their reserved suite before arrival. The guests in question were left overwhelmed with emotion by this unexpected, loving gesture. Every time they return, The Hacienda places the pictures in their suite. This is just one example of how the resort can provide a truly caring and individual service for each visitor. Whilst being the ultimate setting for a relaxing and memorable vacation, The Hacienda at Warm Sands is also the perfect place for a same sex wedding ceremony. The resort has hosted many moving ceremonies, some were even perlonmed by the City of Palm Springs Mayor Pro Tempore. Weddings at The Hacienda come with a superior and personalised service. Some guests have claimed that during their wedding they felt like the only guests at the resort. The long-tenured staff have a passion for serving their guests, so the concerns that came along with social distancing measures were not a welcome surprise. In response to this, on June 12th The Hacienda launched their Covid-19 services, setting a new standard for today’s hotels and resorts. Included in these services are their noteworthy ‘’white glove” expanded continental breakfast and restaurant-crafted lunch, served either poolside or in the guest’s suite. Additionally, The Hacienda has always had a reputation for high standards of hygiene and cleanliness. Even pre-pandemic they were setting the standard for the industry, but now their procedures have been taken further. They are setting an example for all resorts and hotels with the introduction of CDC- inspired cleaning measures and effortlessly accessible hand sanitiser. Even at a time when the hospitality industry has been affected so greatly, The Hacienda at Warms Sands is thriving. Their bespoke offering is delivered by staff with enthusiasm and passion for an unobtrusive, yet pampering service. After working extremely hard for 20 years, they have built a world- class hospitality experience, which in so many ways is unrivalled. Contact: James Moje & Maurice Minno Company: The Hacienda at Warm Sands Web Address: www.thehacienda.com