Resorts & Retreats Awards 2021

Page 6 www.lux-review.com LUX 2021 Resorts and Retreats Awards They take great pride in being able to develop a personal relationship with a client right from the initial booking, ensuring that each individual is well looked after and feels personally valued; after all, Fable prides itself above all else on this customer service. It is by making sure that each guest can achieve the stay they wish that it has been able to develop such goodwill amongst its market segment. The staff at Fable Dunedin take the time to get to know each guest and works hard to impress them with the care and attention it affords each individual. If, for example, a guest is staying with them so that they may better reach a hospital appointment, Fable will always ensure that they can benefit from a room in a quiet area of the hotel so that their rest isn’t disturbed, and so that it can properly anticipate their needs. On Wednesdays, it cultivates this attitude of community between staff and guests by sending invites to those staying with it to join the management in the bar for drinks and food, allowing everyone to catch up, get to know each other, and build up an atmosphere of warmth and welcome. Similar to the Hotel Grand Windsor, Fable Dunedin also reaches out to local educational establishments in order to build up its exemplary team. When it comes to filling entry level positions, it works with hotel management schools to take on graduates, giving the young people who will become the future managers and hospitality leaders the leg up they need to begin training in the industry. Crucially, this has created an environment in which the staff’s passion for the industry they work in is deep, ingrained, and present across the board. Each of them has a personal stake in ensuring Fable Dunedin is an outstanding establishment in every way possible, carrying a truly top-of- the-class work ethic, enthusiasm, positivity, and love for the job, with heads of the various departments always rewarding good work and encouraging their team members at every turn. In providing this support, each of them displays the excellence in their field, which they seek to pass on to those under them. Fable, again similar to the Hotel Grand Windsor, has been focusing on the internal market during the course of the pandemic; this has allowed it to serve the corporate, conference, and high-end domestic market well, earning notoriety amongst each of these market segments in a way that has secured it return custom. Each of these market segments are invaluable for the communication that happens amongst peers. Consequentially, CPG Hotels has been able to benefit from exemplary word of mouth reviews and referrals, and Fable is excited to soon be unveiling its expansion into a neighbouring building in the next year, which will open up 42 additional rooms, dining spaces, a gym, and a luxury spa. Company: CPG Hotels Contact: Lisa Breckon Website: cpghotels.com | fablehotelsandresorts.com | hotelgrandwindsor.com Instagram: https://www.instagram.com/ fablehotelsandresorts/ https://www.instagram.com/ hotelgrandwindsornz/ Facebook: https://www.facebook.com/ HotelGrandWindsor https://www.facebook.com/ fablehotelsandresorts Spanning the highest net worth individuals from around the world, LUX Life readers are a distinct breed. They know what they like and are willing to pay for it. As such, we showcase the products, services, attractions and events that will appeal to them. Some of the world’s most internationally renowned brands, individuals and products are highlighted in our magazine so that our esteemed readers will find everything they need to truly live the life they deserve. www.lux-review.com LIVEYOUR LUX LIFE Subscribe here LUX life LUX lif M A G A Z I N E M A G A Z I N E