www.lux-review.com Page 11 LUXlife 2022 Resorts & Retreats Awards rental, city transport with a driver, and package reception. Moreover, in the wake of the Covid-19 pandemic, Fly Hotel has made room for both PCR and self-testing facilities on site, which are supported by the on-call doctor. These services are in keeping with the very elements that make the company unique. It is, simply, entirely different to any other hotel as it truly cares about the wellbeing of its guests. The guests’ experiences are of paramount importance. In addition, the Fly Hotel is the only accommodation in the area that offers an airport service. Conveniently situated between two terminals, the handy location means that guests are always minutes away from the airport lounges, thereby eliminating the need for shuttles or airport transfer services. This ensures that guests can get to their rooms quickly and easily. It is abundantly clear that client-centricity lies at the heart of the business. The hotel strives to provide an unbeatable service – one that ensures that when its guests leave, they are waiting for the next chance to return. Fly Hotel guarantees customer satisfaction. Its services are unlike those of its competitors, and its rooms are homely, stylish, and relaxing. Quite simply, it goes above and beyond the call of duty. This approach is infused within the company culture, and as a result, the Fly Hotel team consistently exceed customer expectations. Fly Hotel is considered a small family. 90% of its employees have been with the hotel since its opening, and as such, Fly Hotel maintains a low turnover rate compared to others in the industry. This is something that the company prides itself upon. In turn, the company provides consistent training, and everyone is welcomed to pitch in with ideas, upgrades, changes based on its customer surveys and exchanges. On top of this, Fly Hotel ensures that there are always at least 30 members of staff available, as this guarantees 24-hour care for its guests. As the hotel does not use advertisements to promote itself, it depends entirely upon word of mouth. Its reputation has, therefore, been established thanks to the satisfaction of its clients and their loyalty to the business. It believes that the industry is still largely based on this form of care. If a client has a good experience in the hotel and opts to share it online or with friends and family, it is exclusively thanks to its team doing everything they possibly can to accommodate the clients. Consequently, the hotel has acquired dozens of positive reviews across a number of platforms, including the esteemed TripAdvisor. One guest writes, ‘This is a great hotel in the airport platform of Libreville. It is quite rare to find good hotels in the airport, even more rare is to find one with a swimming pool (in the African countries I have visited) . I stayed here because my flight was cancelled, and I loved it. The restaurant has good food, but you will pay the price (not very expensive but not super cheap either). The rooms are well designed and functional in beige scale colours which is really relaxing. I would definitely stay here again if I ever pass through Libreville. Access to the beach is 5 minutes or so by foot (you can see the beach from certain rooms) and with a taxi you can pretty much get everywhere for cheap.’ In an industry that was greatly impacted by the Covid-19 pandemic, such reviews are hugely important to the company’s success. During the turbulent period, the company ensured the safety of its guests, supporting them through the two-week quarantine periods. The hotel implemented a stringent set of Covid-19 protocols, and as a result, in over 20 months, the hotel has had no cases amongst its team members. Therefore, as the world enters recovery, Fly Hotel is destined for prosperity. Contact: Angelina Tierra Company: Fly Hotel Gabon Web Address: www.flyhotelgabon.com
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