Resorts & Retreats Awards 2023 | 65 The George Penang (The George) strives to breathe both old and new life into Penang’s undeniably rich and timeless heritage, striving to ensure the services, accommodations, and general presentation of the elegantly charming establishment retain homage as well as innovate on the essence of George Town’s ancestral identity. We learn more about the hotel as it is named in the Retreat and Resort Awards 2023. Best Urban Boutique Hotel 2023 - Penang together as a team to improve their stay and dining experience. “We are an inclusive hotel company and we treat each hotel associate like a family member,” Stanley elaborates. “We recruit our associates through associate recommendation and also recruitment advertisements. We look for pleasant and kind individuals who have a warm, people-orientated personality who like interacting with people.” Post-Covid, many hotels are experiencing a surge in tourism on a local, national, regional, and international level. This is no different at The George and the hotel’s associates, especially those from the frontline, are interacting with guests with individual tastes and therefore they need to be dynamic and proactive in order to ensure top service is given. As a constantly evolving hotel, the possibilities of future improvement are endless. Recently, The George Hotel Penang was revealed as Best Urban Boutique Hotel 2023 – Penang in the Resort and Retreat Awards 2023, and this is something that Stanley hopes will pave the way to future success which will see the establishment become a prominent boutique hotel with local, regional, national, and international renown. “The future looks promising for us as a new player in the hospitality industry,” Stanley enthuses. “We hope to be able to adapt and grow through sure and steady steps as we continue to diversify our hotel’s culinary offerings and room-related services.” Company: The George Hotel Penang Web Address: https://thegeorge.com.my/ onstructed in the year 2018 with six regal floors, the classically inspired The George Penang offers a five-star boutique hotel experience in an urban setting for the discerning traveller who chooses to stay in the heart of George Town, Malaysia. With architecture built to echo the colonial Georgian charm in the architecture of George Town – a city named after George the Third, the ruler of 18th century British Malaya – The George offers a retreat away from the hustle and bustle of the vibrant city streets. As a standalone hotel, The George normally works with travel agents, online travel agents, and also influencers to bring in online traffic and virtual exposure, offering its guests a glimpse of the local culture and authentic lifestyle of George Town. This charming hotel offers guests 92 tastefully furnished rooms and suites, all of which boast modern facilities and amenities, and are meticulously designed to exude good taste and luxury. The steam bath, gym, and saltwater swimming pool with indoor landscaping are added benefits, as is the multi-cuisine restaurant, where food is served in a great multicultural style. “We strive to preserve the heritage and authenticity of our colonial history by allowing our guests to experience gracious service from our hearts,” Stanley Cheong, General Manager at The George explains of the hotel’s core values. “Our hardworking associates strive to offer refined services to all our customers and to make each stay experience a unique and memorable one.” As a prominent landmark in George Town, the hotel sits beautifully at the confluence of four historical streets. Throughout history, the hotel’s location has been unique. In the past, it stood majestically as an Australian Hotel and Teik Bin Chinese Dispensary. Across from it, Argyll Road was a mainstay for the Indian community in Little India. Meanwhile, the nearby Odeon Cinema has entertained generations in the golden age of cinema. The location and its elegant architecture ensures that The George is one of the most photographed buildings in George Town. Its unique selling point from a hospitality point of view is that the majority of staff all come from a hospitality background, meaning that they are able to provide a personal and memorable service to guests, and work C
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