Luxury Hotel & Suites Group of the Year 2023 - Greece Royalty Hotels & Suites (Royalty Hotels) believes that core values are the foundation of exceptional service and prides itself on providing personalised concierge services that create a home-away-from-home experience for its guests. Grace Antoniou tells us more as the company is recognised in the Resort and Retreat Awards 2023. Royalty Hotels & Suites provides travellers, typically individuals and families, with a luxury vacation experience in Athens or Halkidiki. The hotel’s amenities and facilities cater to those who appreciate comfort, convenience, and exceptional service. The boutique hotel in Athens includes 27 rooms and suites, a lobby, restaurant, and roof garden with a stunning view of the Acropolis. The Halkidiki Seaside Suites are built just five metres from the seashore of Nikiti, offering a peaceful and comfortable vacation experience that combines luxury and simplicity. The Halkidiki Loft Suites are built in a loft that is around 30 meters from the beach of Nikiti and offer a variety of amenities and facilities. “Our core values include integrity, respect, passion, and teamwork,” explains Grace Antoniou, the company’s Hotel Director. “Our team’s bond is built on a foundation of trust, respect, and open communication, which translates into better service for our guests.” The firm strives for greatness by continuously improving its services and staying up-to-date with the latest industry trends in order to remain ahead of the competition. Royalty Hotels does this by regularly attending industry conferences and events to learn about new technologies and best practices. “We also invest in our team members’ training and development,” Grace elaborates. “Our team members are trained to anticipate our guests’ needs and provide personalised service that exceeds their expectations.” The firm’s unique selling point is undoubtedly its personalised concierge service, which sets it apart from other businesses in the industry. “Every guest is unique, and we strive to provide personalised services that cater to their specific needs. Our concierge team is available 24/7 to assist our guests with any requests they may have, and we go above and beyond to ensure that our guests have a memorable experience.” Royalty Hotels is proud to have a team of highly trained and dedicated professionals who are committed to providing exceptional service. When recruiting new team members, Grace looks for qualities such as a positive attitude, strong work ethic, excellent communication skills, and a willingness to go above and beyond for the guests. She will also prioritise cultural fit, as she believes that team members who share the firm’s values and work well together are essential to its ongoing success. With a culture centred around providing a home-away-from-home experience for guests, teamwork and open communication are essential for a positive work environment and Grace strives to create a supportive and inclusive workplace to foster a culture of excellence. Of late, new trends surrounding updated technology have emerged and Royalty Hotels is adapting to these trends by investing in new technologies and processes that improve efficiency and sustainability. For example, it has implemented a digital concierge service that allows guests to access the concierge team through a mobile app, improving communication and convenience. It has also employed sustainable practices such as reducing plastic waste and using energyefficient lighting. Another trend that the company is experiencing is the shift towards personalised service and experiences. Royalty Hotels is already well positioned to embrace this trend to provide services that exceed its guests’ expectations. Recently, for its exceptional service to clients, Royalty Hotels & Suites gained notable recognition in the Resort and Retreat Awards, being named Luxury Hotel & Suites Group of the Year 2023 – Greece. Understandably delighted by this much coveted and highly prestigious accolade, Grace tells us how she is committed to ensuring that the company continues its good work in the future. “Overall, our company is committed to providing exceptional service to our guests and staying ahead of the competition by adapting,” she states. “We are excited to see what the future holds and look forward to continuing to provide our services to our guests.” Contact Details Contact: Grace Antoniou Company: Royalty Hotels & Suites Web Address: www.royalty-suites.gr
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