Resort & Retreat Awards 2024 | 15 In alignment with its preference for personability, The Hacienda at Warm Sands proudly maintains an impressive one-to-one guest room to staff ratio. This ratio is matched only by the most upscale, luxurious, five-star leading hotels around the world. Such a ratio allows The Hacienda at Warm Sands to continually deliver unparalleled pampering services and exceed guest expectations with every guest, every time. What makes this model so successful is the stellar team at The Hacienda at Warm Sands, who are not only long-tenured industry professionals, but also who share the same passion for supplying superb services to guests. Employees of The Hacienda at Warm Sands are highly skilled and adept at being attentive without being intrusive. Possessing long-term staff who continually display a passion for their work can be a rare feat, particularly within the resorts and retreats industry. Driving employee satisfaction can be difficult when faced daily with unpredictable situations and unprecedented challenges. Employers must continually review their operations, adjusting where necessary to ensure that the entire team feels happy and valued within their roles. This was especially noticed when The Hacienda at Warm Sands was faced with the limitations of the COVID-19 pandemic and its subsequent lockdown. With social distancing measures in place, The Hacienda at Warm Sands was closed to the public, meaning that its employees were left without work for a time. With no steady income or career stability, the team feared their uncertain futures. This fear deeply unsettled the resort’s owners, Maurice Minno and James Moje, who did not find the situation fair for their exceptional employees. In response, the owners contacted each member of staff, ranging from house keepers to service providers, with happy news. Maurice and James told their employees that they were still needed at The Hacienda at Warm Sands, although their positions had altered slightly. For the time being, employees were to remain safe at home until restrictions were lifted; while still receiving full pay, health insurance, and the equivalent to the tips they would have made during the season. This commitment to enhancing the lives of its employees, no matter the profit, is exactly what sets The Hacienda at Warm Sands aside from its competitors. When looking at luxury establishments such as The Hacienda at Warm Sands, the ways in which employees are treated speaks volumes for the establishment’s internal culture. An additional factor that speaks volumes for any resort is the return rate of its guests, alongside reviews of their previous experiences. The Hacienda at Warm Sands boasts a return rate of over 63% across its diverse clientele base, with backgrounds as corporate executives, professionals, high level government officials, members of royal families, and noteworthy entertainment industry artists. The resort holds a remarkable five bubble rating on Trip Advisor, with over 650 glowing reviews that rave about the cleanliness, professionalism, and accommodating employees at The Hacienda at Warm Sands. “After 20 years of staying at The Hacienda at Warm Sands, I can safely say that this is not just the best resort in the Palm Springs area, but one of the best anywhere in the world,” writes Thomas. “The amenities and services are impeccable and the attention to detail is superb.” “As always, The Hacienda at Warm Sands does not disappoint,” says KJ. “This is by far the most pristine, clean, and peaceful resort accommodation in the city. The staff and management are first rate and continue to add nice little perks to make guests feel special and pampered. Interesting to note that the little suggestions I have made in the departure survey have been implemented. They really listen. We highly recommend this establishment when visiting Palm Springs!” “I had an amazing experience at The Hacienda at Warm Sands,” reports Christopher. “The property grounds, accommodations, and staff were top notch and made me feel welcome and at home. This was my first trip to the Palm Springs area from Chicago and it won’t be my last! I won’t hesitate to stay here again; it is truly a five star experience all around.” With such glowing reviews, exemplary employees, and an ardent attention to detail, it is no surprise that The Hacienda at Warm Sands has been recognised as The Luxury Gay Resort of the Year 2024. The remarkable team have gone to great lengths to ensure that each stay at the resort is one of comfort, luxury, and authenticity. If you are interested in visiting The Hacienda at Warm Sands, visit the resort’s website now. Company: The Hacienda at Warm Sands Web Address: https://thehacienda.com Phone #: +1 – 760-327-8111
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