Resort & Retreat Awards 2024 | 31 Family-run local independent travel agency Holiday Hamster is a company that is big enough to handle every element of a client’s dream holiday, but small enough so that it can afford them a dedicated and personalised service that it is just not possible to receive from the bigger firms. Specialising in holidays to Disney locations as well as cruises of all varieties, the team at this exemplary travel agency make all of the arrangements to see that everyone travelling has the holiday of a lifetime. Outbound Travel Agency of the Year 2024 - West Yorkshire Hamster is able to turn its passion for travel into exceptional customer service and an unwavering dependability. Determined to offer customers the best of both worlds through this robust network, the Holiday Hamster team strive to remain easily reachable across every stage of a client’s journey, from the point when they initially reach out to the moment that they return home after having had the perfect getaway. This is achieved by the team prioritising oneon-one face-to-face communication with every client, done so that they can put a face to a name and show every customer that they truly care and are worthy of earning their total trust. By remaining warm and genuine, building strong personal relationships that go far beyond the basic formalities afforded by bigger companies, and always being friendly to customers both old and new, Holiday Hamster has built for itself a signature personable approach and nurtured a truly welcoming atmosphere both internally and externally. This helps to separate the business from the pack in an environment where there is no shortage of travel agencies, making it difficult to know which one is best to pick. Holiday’s Hamster’s status as a family-run local independent travel agency is reflected further in its staff, a small and local team who strive to embody these values at every possible turn. It is a steadfast desire to maintain its local ethos that sees the agency turn local when it comes to recruitment, with more traditional elements such as a strong knowledge of travel, confidence, and empathy also being sought after. The results of such a process are clear to see, with the company’s culture being one that is close-knit and highly collaborative. Acutely aware of the demands of a modern business environment, the company’s sales division is split into both home and shop workers, and whilst there are some key differences in the skills required for these roles, it is a like-minded commitment to quality that unites this workforce, regardless of where they operate from. Dozens of five-star testimonials across a number of review websites and social media platforms corroborate this claim, and simultaneously speak volumes about Holiday Hamster’s commitment to excellence. Do not make the mistake of thinking that Holiday Hamster’s emphasis on family and locality is in any way a replacement for all of the necessary accreditations or a vast portfolio of diverse holidays. Offering ATOL protection and serving as a proud member of The Global Travel Group Ltd, Holiday Hamster covers destinations across all 7 continents, with its offerings encompassing everything from all-inclusive holidays to honeymoons and cruises, as well as flight and accommodation only deals, to name just a few. Living up to its fitting motto of “Wheel Run Around for You” on a daily basis, Holiday Hamster is an independent travel agency that leverages its family ties and an unmistakable passion for travel to deliver excellence to its clients at every turn. For this, we gladly champion it as the Outbound Travel Agency of the Year 2024 - West Yorkshire. Contact: Hayley Walker Company: Holiday Hamster Web Address: https://www.holidayhamster.co.uk he family-oriented nature of Holiday Hamster can be summed up with the touching story of its origin. When the husband-andwife duo who established the business were speaking with their then 7-year-old son, he felt strongly about his pet hamster, Tigger, being included in the business somehow. It was a family business after all. After playing around with the name and getting a talented graphic designer in to create a fitting logo, Holiday Hamster was born. The same family feel continues to run through the business to this day and is extended to all. To guarantee that its customers are afforded nothing short of the best, Holiday Hamster boasts a network of suppliers that it works closely alongside to make magic happen. These partner businesses are some of the most famous and respected holidaymakers on the travel scene, including Jet2’s Indulgent Escapes, TUI Blue, and Royal Caribbean, to name just a few. With these industry leaders firmly on its side, Holiday T
RkJQdWJsaXNoZXIy NTY1MjI4