Resort & Retreat Awards 2024 | 49 Best Apartment Hotel 2024 – Northern Territory Darwin is the capital city of the Northern Territory, Australia. The city is renowned for its multicultural delicacies, vibrant outdoor markets, waterside attractions, and its tropical lifestyle. Nestled right in its heart, between the business and entertainment precincts, sits H on Mitchell Apartment Hotel – the perfect stay for anyone looking to get an authentic taste of the thriving city of Darwin. Below, we speak with Sean DeSouza, General Manager of the hotel that is quickly rising the ranks. H on Mitchell Apartment Hotel is a luxury apartment hotel that promises to provide unparalleled experiences to its clientele base. The hotel operates in complete alignment with its core values, which are achieving unrivalled excellence, promoting forwardthinking innovation, community teamwork, and community partnership. Above all else, H on Mitchell Apartment Hotel strives to achieve complete guest satisfaction with each and every stay. “Our commitment to customer focus ensures that every detail of your stay is meticulously attended to, providing a truly personalised experience,” Sean tells us. “We specialise in providing a seamless experience for our guests, whether booking through a travel agent, inbound tour operator as part of a package, or making a direct reservation. Our dedicated team is committed to making your stay unforgettable, offering personalised services tailored to meet the needs of highend travellers.” Guests are invited to indulge in the expertly crafted blend of luxury, convenience, and exceptional services at H on Mitchell Apartment Hotel. Within close proximity to Darwin’s main tourist attractions, guests can fill their day with excursions and activities before spending a relaxing evening in the hotel. Alternatively, those simply looking to relax and unwind 24/7 can take advantage of the hotel’s impeccable facilities all designed to make each day as seamless as possible. With a wide array of facilities to choose from, guests can relax in the resort-style swimming pool or opt to host sophisticated gatherings with friends in the hotel’s exclusive private event spaces. In the daytime, guests can take full advantage of the state-of-the-art gym, followed by gourmet cuisine expertly prepared by the in-house chef at the onsite restaurant. In the evening, the vibrant sports bar provides an exciting atmosphere of live music and laughter, while the quiet balconies offer a serene escape amidst the gorgeous views across Darwin. To maintain its high standards of customer service, H on Mitchell Apartment Hotel seeks out employees who are team-oriented and customer focused, individuals who demonstrate an unwavering dedication to providing an outstanding guest experience. To achieve this, the team undergoes ongoing training and development to promote personal and professional growth so that they are well equipped to handle the challenges that comes with the industry. “At H on Mitchell Apartment Hotel, our staff plays a crucial role in delivering the exceptional experience that our four-point-five-star hotel is known for,” Sean tells us proudly. “Our company culture is built on support, engagement, and continuous improvement. We believe a happy, well-supported team is key to high staff retention and superior guest experiences.” Retaining a leading position in the market requires keeping a close eye on emerging trends and possessing enough flexibility to adapt to such changes effectively. In recent years, Sean has noticed an increasing desire for convenience emerging in guests, who often want all amenities available in-house. To accommodate for this, the hotel has recently opened its new resort-style pool with QR code ordering, a BBQ area, and a private hire section that is perfect for both hosting clients and relaxing in peace. Accessibility has also become highly prioritised, and H on Mitchell Apartment Hotel recognises the importance of providing inclusivity for travellers with disabilities. To accommodate the diverse needs of its guests, the hotel has made several adjustments to its accessibilityfriendly rooms in the form of wide doorframes, roll-in showers, grab bars, ramps, and spaced out furniture to ensure a comfortable and accommodating stay for all. What’s more, there has also been an uptick in the demand for an authentic, local experience when on vacation, a demand that H on Mitchell Apartment Hotel has been working to meet, both inside and outside its site. Guests can purchase the local photography and art displayed across the hotel to take a piece of Darwin home with them. The hotel is also collaborating with high-end travel companies to offer bespoke Northern Territory packages that promote the region through cultural, allinclusive escapes. “We’re committed to constantly upgrading our facilities to ensure our guests always receive the exceptional service we’re known for,” Sean tells us. “Our future is bright, and we look forward to welcoming you to experience it.” Contact: Sean DeSouza Company: H On Mitchell Apartment Hotel Web Address: https://www.h105mitchell.com.au
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