LUX Spring 2018

14 1803LU26 Expertly Crafted Sustainable & Magical Discovery Bedu is a member of an establishment combining over 35 years’ experience within the hospitality industry, with a dedicated and unrivalled level of customer service to guests across the globe. We invited Muhannad Hamed to tell us more about the venue and what makes it so enticing to visitors. Since being established, the team at Discovery Bedu has devoted its long experience in developing special concepts. The team has succeeded in creating a very special and exclusive remote escape to guests who are looking for distinct, yet diversified experiences during their travels. Aiding the team in its quest to provide a luxurious and memorable stay, staff believe in the details, and know that little details make a great deal of difference when they are put together to create the final product. Discovery Bedu proudly presents eco- friendly, luxurious accommodation that marks unforgettable experiences. Uniquely tailored, to perfectly blend with the natural surroundings, the camp offers authentic experiences in the heart of this truly spectacular place without compromising on guest’s comfort. The tents are situated at a particularly scenic viewpoint in Wadi Rum, and the Discovery Bedu camp is run by local Bedouins. Providing a great service to visitors, the camp supports six tented suites all with en-suite bathrooms and full amenities, a tented kitchen and a dining tent. The option of dinner alfresco is also made available under a sky filled with stars. The public areas are made very inviting, simplicity with great sense of space, creates a comfortable connection with the surrounding nature. Hamed explains how the firm aims to always provide the best possible service to guests, and he explains what techniques the team employ to ensure that a guests’ visit the establishment is memorable for all the right reasons. “Having committed to offering the highest levels of service in all aspects while operating in a remote area, we found it crucial to develop ongoing training for all members in the team relevant to their responsibilities. The outcome has guaranteed consistency in the level of services offered to our guests.” Within the hospitality industry, a guests’ first impression is crucial to ensuring that a person’s stay is memorable, and will entice the person to want to come back. Hamed explains how the exceptional customer service bestowed upon guests is a key aspect of Discovery Bedu’s success. “Looking to be as hospitable as possible, we continuously work on reflecting the best impressions, this is achieved through different methods, starting with the genuine warm welcome we present to our guests from the minute they arrive to the camp. This is followed by the orientation made by our welcoming team, the cosiness and