LUX Spring 2018

LUXLIFE MAGAZINE | 17 Spring 2018 “Significantly from both our point of view and the customers, we operate believing that every little detail counts, from the container of salt to the swimming pool signs, and we make sure that everything is flawless, and if it is, we still make it better. Our goal is for every meal, every treatment, and each member of team to go beyond guest expectations and to amaze them in a way that they have never experienced before. “Furthermore, the art of dining is perfected at Hanging Gardens of Bali, epitomised in the décor, the ambience and the food. The warm and inviting semi al-fresco ambience of the Garden Restaurant and Lounge welcomes our guests to a complete dining experience. The rich culinary ethic draws on a combination of local spices and flavours, together with classic cooking methods presenting a culinary destination to please the most curious of palates. “Lastly, and crucial to guests enjoying their stay at the restaurant, all dishes are made from scratch, using locally grown and produced ingredients that are turned into a delicious cuisine in our extensive kitchen and bakery. The food is made with love and passion by a dedicated team of local cooks, bakers and experienced chefs whose driving motivation is to provide a culinary experience which is second to none.” With technology having an increasingly prominent role in the hospitality sector, Gary comments on the specific trends that he is seeing within the sector, and is keen to see team at the Hanging Gardens of Bali adapt to these developments, something he is confident of doing. “The business world is evolving around e-commerce and social media presence, and we strive to keep our establishment current in terms of all aspects. In terms of technology, we have utilised developments in order to deliver an interactive booking engine for a seamless booking experience for guests, as well as a property complimentary WiFi connection. Additionally, we have also worked hard to implement an up-to-date audio visual system, which contains updated tools for seamless check-in/out processes. “Moreover, we are always aiming to exceed guests’ expectations, generally as their focus is to have a memorable holiday. As an establishment, we have to invest in enhancing customer experience, and we have to think outside the box and keep evolving to exceed guest expectations.” Moving towards the future, the team at the Hanging Gardens of Bali are looking at upgrading the property and increasing inventory from 44 to 60 within the next year. As a hospitality provider, team have noticed an increased demand for great service, something the team is focused on delivering, all whilst keeping up and being different so that it can stay ahead of the game. In his concluding comments, Gary comments on what it means for the Hanging Gardens of Bali to have been nominated as the Most Outstanding Luxury Green Resort in the 2018 Global Luxury Hotel & Spa awards. “Ultimately, we were honoured that our exceptional service has been recognised by many press, media channels and leading publications of the travel, hospitality and lifestyle sectors both in Indonesia and Internationally.” Contact: Gary Rosen Address: Desa Buahan Payangan, Ubud, Giangar, Bali, 80571, Indonesia Phone: 00 62 361 982700 Website: www.hanginggardensofbali.com