LUX Spring 2018

70 La Villa Boutique Hotel is an intimate hotel which provides an unforgettable experience for guests and visitors who cherish the intimacy of small hotels. We profile the establishment and speak to Leeford Quarshie, as we aim to find out more about the mesmerising views that the hotel offers. Located in Osu, Accra, La Villa Boutique Hotel serves both local and international business travellers, and tourists alike who all want to experience the wonderful and fascinating culture within Ghana. The hotel possess conferencing facilities which cater for between 40 to 120 guests for their meetings and banquets. Alongside these facilities, the hotel has 40 spacious and well decorated rooms, comprising of thirty five standard rooms, three executive suites and two cosy apartments. Every room has its own individual colour scheme, chic furnishing and inviting Queen-size bed for a perfect relaxation. The venue’s state-of-the-art pool gives its guests a homely and relaxed feeling, offering an impeccable ambience for business rendezvous. Even more enticing for guests and visitors, the Soprano restaurant serves delicious Italian and European cuisines complemented by exotic cocktails, aperitifs and wide range of fine Italian and French wines. A crucial aspect of standing out within the hospitality industry is producing a great first impression. The establishment always aims to provide the best possible service it can to guests, and Leeford comments on what techniques the team employs to ensure that a visitor’s stay at the establishment is memorable for all the right reasons. “Here at La Villa Boutique Hotel, we try to find out as much as possible about what the guests will require when they arrive in order to ensure their needs are met at all times. We treat our staff as we would expect to treat the most important of guests, and make sure that they are highly motivated. In turn, they transfer their feeling of satisfaction to our cherished guests to make their stay at the hotel a memorable experience. “It is said that ‘first impression is a lasting impression’, therefore even before the guest arrives at the hotel, they are welcomed at our lounge at the airport and served with both hot and cold beverages after their long flight. The guest will then be picked by our professional drivers and shuttle to the hotel in an elegant car. Once you get to the hotel, our front office team will make 1803LU03 sure you have a smooth check-in and provide enough information to make your stay a delight.” Explaining a little more about his staff, Leeford tells us of the rigorous training regimes that employees undergo in order to ensure they deliver a quality service. Customer service and communication skills are integral characteristics for staff to have. “Every member of staff employed by the hotel is given an in-depth induction of the hotel and its facilities to make them feel part of the business. Also, we provide both in-house and external training to help our staff sharpen their skills. Each one of our staff sees their interaction with any guest as an opportunity to upsell, without necessarily invading their privacy.” Making La Villa Boutique Hotel unique, Leeford comments what sets the venue apart from other hotels within the region, and he is again keen to emphasise on how important customer service is. “Service, service with a smile is what does the magic. We treat all guests as individuals with unique needs, in fact we treat each and every guest as a royal. Also, we pay particular attention to all details and make sure we anticipate their needs in order to leave memorable impressions in their minds. Once their expectations are met, in some cases exceeded, they then become our ambassadors who recommend our property and services by word of mouth.” Furthermore, the future of La Villa Boutique Hotel looks to be exciting as tourists from all over the world continue to gather in the hope of enjoying a truly unforgettable stay at the hotel. Capitalising on its outstanding success, Leeford mentions that the hotel is expanding in a variety of sectors, before signing off by emphasising that when guests leave, they are determined to return. “Looking ahead, we recently expanded one of our conference room from a seating capacity of 70 to 120 to meet the demands and expectations of our clientele. Also, we have a plan to add about 12 apartments or 16 rooms and add a Hamman for the relaxation of our guests. “Ultimately, La Villa Boutique Hotel as described variously by guests, is indeed an oasis of calm in the heart of the city. To some, it is a perfect hideout from the hassle and buzzle of the city, whilst to others, the establishment is an adventure into the unknown. Whatever it reminds guests of, La Villa Boutique Hotel will leave guests with lingering memories after their stay.” An Oasis at the Heart of the City Retreat Company: La Villa Boutique Hotel | Contact: Leeford Quarshie Address: No. F8561/1 Nii Saban, Atsen Road, 13th Lane Osu Ringway, Accra, Ghana Phone: 00 233 302 730 334 - 6 | Email: [email protected] Website: www.lavillaghana.com