Spring 2019

12 The crux of any exceptional hotel lies in the guest experience – after all, natural beauty only goes so far in securing a 5-star rating. For Siswo, luxury can be defined by an ability to make sure that every whim is satisfied. “We provide a luxurious approach to the guest experience, ensuring that the guest is satisfied in every way during their visit to the Hanging Gardens of Bali. That is our ultimate goal. We take pride in our approach to genuine hospitality, with every member of staff making sure that it is a part of their daily living behaviour. In addition to that, we make sure that regular training is conducted, and the hotel’s leadership are role models for the staff.” More than all of that, the Hanging Gardens of Bali offers an experience that few can match. In today’s influencer-driven market, the discerning guest is looking for a hotel that is unusual, different, and away from the well-travelled destinations of the past. As such, places like Indonesia and Thailand are experiencing a resurging interest as people rediscover an interest in travelling further afield, to remote locations, in search of something new. “One of the most prevalent trends in luxury travel is the idea of the ‘experience’ and travelling to unique destinations around the world. The Hanging Gardens of Bali is, by all regards, one of these luxurious destinations in the heart of the jungle. Today’s customers expect a high efficiency in every aspect of their daily lives, and this expectation only increases when they are a hotel’s guests. We aim to always meet expectations in a unique way and in a way that the Hanging Gardens of Bali can.” As Siswo explains, utilising technology remains a unique challenge, as the hotel balances a need for a natural, authentic surrounding with modern amenities. “Being a luxury resort, technology and having a high calibre of internet connection is a key concern and is always being maintained.” Ultimately, words and images can only go so far when it comes to showcasing something that deserves to be personally experienced, revelled in, explored, and enjoyed. Whether it’s the famous swimming pool, the delicious food, or the sounds of wildlife in the jungle below, the Hanging Gardens of Bali is a rare treat indeed. Its status as one of the world’s most luxurious hotels unquestionable, and unchallenged. Contact: Siswo Susetyo, ResortManager Address: Desa Buahan Payangan, Gianyar, Bali, 80571, Indonesia Website: https://hanginggardensofbali.com Telephone: +62 361 982700