Spring 2019

LUXLIFE MAGAZINE | 37 Spring 2019 the person to want to come back. Hamed explains how the exceptional customer service bestowed upon guests is a key aspect of Discovery Bedu’s success. “Looking to be as hospitable as possible, we continuously work on reflecting the best impressions, this is achieved through different methods, starting with the genuine warm welcome we present to our guests from the minute they arrive to the camp. This is followed by the orientation made by our welcoming team, the cosiness and neatness of the property, the extended care, the attention that we give to our guests throughout their stay up to the last minute when we bid our guests farewell.” Talking about the internal culture amongst the staff, Hamed explains how he ensures that everyone within Discovery Bedu is aware of the firm’s aims and behaves accordingly. “The selection process is challenging, through the years we learned how to choose the best members who can cope with the roughness of the environment, while focusing on offering the best in their ability, and pleasing customers. In order to get the best out of staff, we train them constantly and this is a great supporting tool, alongside the incentives that they are offered so that they are kept motivated. Importantly, everybody is willing to travel the extra mile for clients.” Discussing what makes the establishment unique, Hamed points us towards the fact that the site is the first and only of its kind in the area, and there are many personal experiences which lead to visitors enjoying themselves. “Being the first and only glamping site in the desert of Wadi Rum and the Levant at large, employing local Bedouin and giving back to the local community of Wadi Rum. “With this concept, we have been able to attract the high-end FIT travellers from all around the word. Furthermore, the team, the food experience, the sleeping experience, the ambiance, the cleanness, the cosiness, the connection with nature, the activities, the location and the attention to details have made us stand out to being different.” Since starting out with the ambition of providing a unique and alternative experience to all its visitors, the glamping site has gone from strength to strength. Hamed comments on how guests’ expectations have changed since Discovery Bedu’s inception, and how the team has adapted in order to fulfil these rising expectations. “What I should mention, is that it was a test we passed from day one, and we succeeded in delivering high level of services and exceptional experience for the first guests who stayed in our property, but many improvements are made ever since, and on different levels targeted to meeting guest’s expectations. “In the hospitality business, one has to remain active and sometimes even go ahead of trends to continue to maintain the special concepts. We are well known in the market in presenting always the different concepts and others follow, which we are always happy about meaning that we help in upgrading the level of services, ideas, and themes and others follow.” Seeing more and more guests coming to visit the area, has led to optimism spreading through the team at Discovery Bedu, as staff look to capitalise on the increasing visitor numbers in order to expand its site, attracting more and more people to come and experience glamping. Hamed hints at some exciting opportunities which the team are looking to embrace. Moving forwards, we are continuously developing new ideas and new themes, this is part of Discovery Bedu’s continued success, and we should announce new developments when time is right for them to reveal. “Ultimately, we will continue to lead special concepts and special experiences within our existing and future developments.” Company: Discovery Bedu Contact: Muhannad Hamed Email [email protected] Phone: 00 962 2 202 2588 Website: www.discoverybedu.com