Summer 2018

LUXLIFE MAGAZINE | 39 Summer 2018 it is freshly prepared on board, changed seasonally and with fresh ingredients. I am very proud that our food is something that our guests come back for! There is such a strong team in the kitchen, our chefs are very inventive and always looking to impress – I feel some real positive vibes in our galleys! Chef Lucky is creating our new menu and he is so creative, with an imagination that seems to have no limit! In addition to this, he has a great eye for colour and presentation and I like that! As long as we can consistently offer award-winning fare, from first-class room service to unmatched dining at Fihankra Restaurant, we will have continued success.” When working within the dining and hospitality industries, Roman informs us of the steps taken to ensure that the highest standards of health and safety are observed at all times. “I am extremely pleased that Accra City Hotel has been awarded the certification of ISO 22000:2005 (Food Safety Management System) and ISO 14001:2015 (Environmental Management System), the first Hotel in West that has achieved such a prestigious certification, which will re-energize, propel and invigorate our commitment to always deliver and maintain the highest possible quality and standards to our valued guest. The certification is a seal of Accra City Hotel’s compliance to strict, internationally-set standards. “Accra City Hotel is dedicated to maintaining quality and a high-level of service to exceed guest expectations, including in the area of high-quality food safety and environmental management.” Helping the hotel to achieve these remarkable heights, are the dedicated staff employed at Accra City Hotel. Roman explains how he ensures that everyone within the business is aware of the hotel’s aims and behaves accordingly, as well as the approach taken when hiring new staff. “To be a hotel-restaurant with a heart you have to manage the pulse (Team). Creating a happy motivated and knowledgeable team by effective management, delivering our ‘Yes I Can’ philosophy. The results are achieved through recruiting people with positive attitude, ensuring that have the training and knowledge to perform, supporting opportunities of development and growth through Managers who are empowered with 100% ownership for the business and Team. Creating an environment of engagement and desire to deliver customer service (Yes I Can). “Recruiting is crucial, but training is even more important. According to my philosophy and when I am looking for new people to work with, I look for professionals who have a vision, who share my ideas about what hospitality is all about, and who want to be part of a team that will constantly evolve in order to offer an exclusive and personalised service that will exceed the guests’ expectations, bringing it to the next level.” Moving forward, Roman highlights how the hotel is planning a major renovation, noting how the building is 30 years old. “Looking ahead to what the future holds, we are planning a major renovation and extension of the property, actually. In the modern wing of the hotel we have the sloping front with a deluxe restaurant and modern Conference and Banquet rooms. We will hopefully complete that next year. The hotel is actually 30 years old and was the first 4-star hotel in the late 80s which has developed a lot since. Now with new hotels coming, it’s important to update and build upon what we have. “Since the rebranding from Novotel to Accra City Hotel in January 2016, the hotel has been showered with awards, praising the expert and innovative nature of the hotel’s team and the unrivalled hospitality and service that the hotel and restaurant offers. Accra City Hotel redefines the gold standard of hotels in Ghana. It takes hospitality to a level not seen before, offering an extraordinary service in the heart of one of the world’s most exotic cities.” Contact: Roman Krabel Company: Fihankra Restaurant (Accra City Hotel) Barnes Road, P.O Box 12720 GA-107-5550 Accra, West Ridge Greater Accra - Ghana Web Address: www.accracityhotel.com