Summer 2018

LUXLIFE MAGAZINE | 9 Summer 2018 1936 and it was considered to be one of the grandest in Tallinn. During the first year of its activity, the restaurant advertised its undertakings pretty lively and several special nights and demo- nights were organised, and since then, the restaurant has continued to grow, with staff excelling in their roles, and customers walking away knowing that the food had lived up to expectations. Adopting a very modern approach to fine dining, the team at Gloria 1937 stay tuned and up to date with any relevant trends that are arising throughout the food and drink sector. Dimitri told us that his team is able to keep ahead of any developments due to the educated customers that typically dine at the restaurant. With their clients and customers’ expectations rising on a daily basis, the team are constantly adapting to their new demands in food and beverages. Since the restaurant was first established, technology has played a massive part in improving the way people eat, drink and deliver customer service. With the world changing constantly, a lot of good traditions disappear, and the team has to create and innovate, but for staff and customers, the history will always be there and the reputation and standards of customers and employees will be at the highest level. Whilst the food has not necessarily changed, the way it has been cooked has, as well as the way it is delivered. Dimitri and his team are continuing to invent new ideas of how to better present their food, ensuring that the reputable customers continue to be impressed when visiting the venue. Embracing customer feedback has been integral to the success of the restaurant, as it has allowed staff to work on the thoughts of customers and improve their ability to provide and deliver a fascinating service. Every day, the team ask customers what they can improve on and what they feel can be done better. Importantly, this ability and determination of staff to deliver customer service and excellent food is a key aspect of the restaurant’s success moving forwards. New employees are able to motivate the experienced and established members of staff, and vice versa, as everybody works as a team to make sure that the values of the restaurant are upheld. When hiring a new team, the management team at Gloria Restaurant adopt a word-of- mouth process, in which people are recruited through recommendations. This may not be seen as traditional, particularly in the restaurant industry, but Dimitri and his team have overseen a wealth of success whilst using this recruitment procedure. Staff talk glowingly about working at the restaurant, and as such it is incredibly exciting that employees want to work for the venue. In regard to how technology is used, both in the preparation and serving of the food and drink industry, the talented chefs and waiters use technology to produce high-quality food which is not seen elsewhere in the area. Dimitri and his team are incredibly thankful for the new technology that has arisen in the sector, as without it, fantastic quality and slow and fast cooking service is not possible. Ultimately, regarding what the future holds for Gloria, Dimitri would prefer for the restaurant to continue its own unique style in its own format, stay stable and preserve a focus on fantastic service and menu quality. Integral to the venue becoming the leading restaurant in the surrounding area, the team at Gloria must continue to maintain only the highest of hospitality standards, which the team know will be a challenge, but it is something they are fully prepared for. With the food and service that is provided by Gloria continuing to be of an unrivalled quality, Dimitri and his established team members know that customers will demand quality. The Gloria team know that they are providing an excellent experience, and are willing to pay for it in such roles. Company: GLORIA 1937 Contact: Dimitri Demjanov Address: Muurivahe 2, 10146 Tallinn, 10146, Estonia Phone: 00 372 640 6800 Website: www.gloria.ee