Page 18 www.lux-review.com LUX 2022 Travel & Tourism Awards All Travel Guru flawlessly plans every aspect of its clients’ trips with their interests at heart, from the moment they arrive at the airport to the moment they arrive home. The travel agency strives for perfection, and its ultimate goal is for its clients to end their trip feeling like their experience couldn’t have been any better. And if any problem arises, it makes sure it matches the moment and comes through to not only correct the issue, but take the opportunity to go above and beyond to accommodate its valued clients. These elements have been apart of All Travel Guru’s core belief and business model from inception, as it knows the client’s experience is the most important aspect of its product. All Travel Guru’s clients come from every corner of the globe, and they all have something different in mind when it comes to their travel goals. It approaches every client with this considered, and builds an itinerary that is customised to that standard, making sure the guides it assigns match well with the personality of the client, that the hotel matches their comfort style. Operations Manager, Ryan Villa said, “We find this separates us from our competition, because our trips are custom-tailored, as opposed to one size fits all. Utilising our connections in the industry and the strengths of our team members, we reach the pinnacle of our abilities, and let that shine through in our work and hand-crafted itineraries.” The staff at All Travel Guru are directly tied to the success it has within the industry. The company looks for passionate individuals that are customer-focused, and possess a knack for creating relationships with their clients. This is an important aspect of any business, but it is especially crucial for the All Travel All Travel Guru is primarily a European Destination Specialist agency handcrafting and customising itineraries for groups and individuals travelling to or within Europe. Dec21004 All Travel Guru European Luxury Travel Experts of the Year 2022 Guru team, as that connection is needed in order to tap into the real travel desires and dreams of their clients. Ryan enthuses, “We pride ourselves on creating a fun, but demanding environment, with healthy internal communication, to bring about a successful culture. We also understand that with knowledge comes a better understanding of the destinations we offer. So, we send every team member on a yearly FAM, to their area of expertise, or sometimes just a bucket list destination, for them to continue to grow within our industry.” However, the pandemic brought the travel agent’s operations to a halt, and the challenges it is still facing now are tied back to the recent global shutdown. It is finding that local guide companies have closed and hotel properties have exchanged hands, both of which are disrupting the relationships that it has forged over the years. Ryan said, “It will take time to build back, but it has also created new opportunities with new companies, and helped to strengthen old relationships further. We have also found that with all the new travel restrictions, the value in using a travel professional has increased, that it is near impossible to travel without utilising a travel company to guide you through all the different restrictions placed by individual countries.” Indeed, All Travel Guru isn’t letting any of the negatives hold it back. Its plans for the first two quarters of 2022 remain the same: complete dedication to its clients. It is still rebooking a large amount of travellers that have yet to go on trips that were designed back in 2019! Ryan shares, “We have made many concessions, phone calls, and struck deals in order to postpone our clients’ trips over the past two years. We look forward to sending them on these delayed journeys, and hearing about their adventures upon return.” Company: All Travel Guru Contact: Ryan Villa Email: [email protected] Website: www.alltravelguru.com
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