Travel & Tourism Awards 2024 | 45 Most Trusted Travel Planning Expert 2024 (Missouri): Casey Kiler Casey Kiler of Blue Springs Travel has always felt that travel was in her blood, and upon graduating from the International Aviation and Travel Academy in 1997, she set about pursuing her desired career as a travel agent, beginning in the field as a travel agent for the government, before shifting gears to focus specifically on the leisure industry. The reason for making this change was simple, Casey sought out a more personal connection with her clients and knew that leisure travel was the best way to achieve this, due to the innately personal nature of the sector. Casey’s dream of owning her own agency came true in 2012, when she unveiled Blue Springs Travel to the world. Upon setting out on this venture more than a decade ago, the golden rule was embracing a business philosophy while embodying a steadfast commitment to her ethics. With this groundwork, Casey adopted the core values of integrity, honesty, and compassion, three traits that continue to guide her operation to this day. More than this simply being the correct thing to do, Casey is a firm believer in the power of good deeds as a catalyst for profound and enduring blessings. This mindset is something that exceeds just her own personal beliefs and is present across the whole company and all of its staff. As Casey explains, “the unwavering commitment to core values by every member of Blue Springs Travel has been the cornerstone of our trusted and thriving business throughout the years.” With these values serving as a solid foundation from which all subsequent success has been built atop of, everybody’s wildest expectations of what a trusted and ethical travel provider can accomplish have been exceeded, chief among these being Casey, who has experienced all of her dreams coming true. The last decade-plus has been marked by an unwavering commitment to superior quality, driven by the pursuit of perfection that defines the luxury travel industry. Expanding further on what this means to her, Casey tells us, “I see each reservation made through Blue Springs Travel as a mirror reflecting our identity and values – an embodiment of the utmost quality and service excellence that we hold dear for our clients.” While this award names Casey specifically, she emphasises the importance of each member of her staff in fortifying the stellar reputation that the company today holds. Specialised services are another integral element of the distinction enjoyed by Casey and her team, and as she explains, “I deliberately seek advisors who excel in specific areas. This approach ensures that when a client seeks a service outside my expertise, I can connect them with a specialist who possesses the precise knowledge and skills required.” Casey continues, “this commitment guarantees our clients receive the most qualified assistance, making their travel experiences exceptionally smooth and enjoyable”, showcasing Casey’s trusted nature that has won her this award. Despite the prowess of Casey and Blue Springs Travel, they are still impacted by the industry challenges that are present across the sector. First and foremost is the ease at which anyone in this modern world can become a travel agent. Casey tells us, “the removal of stringent qualifications has diluted the assurance of expertise”, and on numerous occasions this team have witnessed inexperienced agents trying to juggle the planning of a complex holiday based solely on their access to the relevant websites. Unfortunately, many clients are unaware of the differences between a novice and experienced travel agent, tending to compare offerings and prices, even though they are not interchangeable. On the back of this, Casey sees herself as very much being on a personal mission to mentor and train these newcomers as they navigate the industry, something she cites as being not only personally fulfilling but vital in solidifying the successful future of the industry, well aware that the actions of one reflect on the whole collective. Casey is proud to be shouldering this commitment, bolstered by her status a veteran of the travel community. In closing, Casey states, “receiving the ‘Most Trusted Travel Planning Expert 2024 in Missouri’ award is an extraordinary honour that resonates deeply with my core values. I am genuinely grateful for this prestigious recognition, and I feel incredibly blessed to be acknowledged in such a meaningful way.” Casey ultimately strives to be remembered for the positive and loving impact she has had on the world, and with Blue Springs Travel, she is ensuring just that, providing clients with great experiences by leveraging her innate trustworthiness for the greater good. Contact: Casey Kiler Company: Blue Springs Travel Web Address: www.bluespringstravel.com
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