Travel & Tourism Awards 2024 | 59 Established in 2019, Travulous specialises in curating unique, luxury travel experiences in Rwanda, Uganda, Kenya, and Tanzania. With regional offices located in Kigali and Kampala, Travulous prides itself in designing inspirational and unforgettable tailor-made itineraries and small group tours that showcase the many highlights of East Africa. For the company’s ethos and one-of-akind offerings, we have crowned Travulous in our Travel and Tourism Awards 2024. Leading Experts in Tour Operations & Destination Management 2024 – Rwanda travel trade and customers who book directly. Working from Travulous’ offices in Kigali and Kampala, the founders are keen explorers and travel enthusiasts. In their quest to film their favourite properties and leading East African wildlife destinations, Kristin and Richard’s most recent adventure involved driving a 4x4 Land Cruiser from Kigali to the Maasai Mara and the Serengeti. Whilst on this expedition, they drove around the circumference of Lake Victoria - which is Africa's largest lake by area, the world's largest tropical lake, and the world's second-largest freshwater lake by surface area after Lake Superior in North America! These overland expeditions enable Kristin and Richard to see and experience more of East Africa while offering time and flexibility to visit as many top-class tented camps and lodges during a single visit. Visiting multiple properties enables them to directly compare and gain first-hand experience of the facilities and services offered, thereby qualifying and training the Travulous team to provide superior destination knowledge to their guests. Travulous’ strength is local knowledge: from the best national parks, lodges and tented camps; to the most rewarding activities and authentic behind-the-scenes experiences. The company always works to ensure their suppliers fulfil all their service-level obligations, and as the local destination and logistics experts, Travulous are always there to help if something does not go according to plan. Since its inception in 2019, Travulous has built a team of 22 inspiring individuals, located in East Africa, North America and the UK. The company only hires the best of the best, thereby ensuring the team is staffed with highly motivated, competent, and multi-skilled individuals. The company’s office staff, driver guides and tour leaders are passionate about sharing their knowledge of East Africa’s wildlife, landscapes, activities, people, culture and history. The team’s mission statement is to always provide Travulous’ guests with East Africa’s most rewarding and unforgettable travel experiences. Looking to the future, Travulous plans to open new offices in Kenya and Tanzania. Recognised in this year’s Travel and Tourism Awards, the company takes great pride in, and is fully committed to, executing every trip to perfection. We cannot wait to see how Travulous will continue to shape the future of East Africa’s travel and tourism industry with its luxury, tailor-made itineraries, and small group tours. Contact: Kristin McGee or Richard Pfäffli at [email protected] Company: Travulous Web Address: www.travulous.com rom ground transfers and accommodation arrangements to booking light aircraft and helicopters, Travulous meticulously manages all the necessary travel arrangements to ensure guests have an enjoyable and seamlessly organised trip. The company’s expert driver guides and tour leaders are passionate about providing guests with specialist behind-the-scenes insight into mountain gorilla and big five conservation, endangered wildlife sanctuaries, authentic educational experiences and the rich cultural heritage of East Africa. In 2021, Travulous launched its tailor-made itineraries to some of the most sought-after safari locations in the world, including the Maasai Mara, Ngorongoro Crater, Serengeti, Bwindi Impenetrable National Park and Volcanoes National Park, combining once-in-a-lifetime safari experiences with luxury properties located in some of the most breathtaking, remote and wild destinations in Africa. At the end of 2021, Travulous launched its exclusive small group tours exploring East Africa, guided by its tour leaders comprised of the former research staff and colleagues of the legendary gorilla primatologist, the late Dian Fossey. Having worked with Dian at the original Karisoke Research Centre in Rwanda in the 1970s and 80s, travellers will hear stories from Travulous’ tour leaders about Dian’s life and will learn how mountain gorilla conservation has progressed over the years. In the same year, Travulous also announced an exclusive travel partnership with the African Wildlife Foundation (AWF) in Rwanda, operating conservation-based itineraries for AWF stakeholders and wildlife advocates wishing to experience Rwanda’s world-famous tourism highlights. Travulous was founded by Kristin McGee and Richard Pfäffli, who first started working in East Africa in 2003. They have extensive experience in creating unique luxury travel experiences across the region for both the F
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