16 | LUXlife Magazine Best Bespoke Travel Agency 2026 - New South Wales Concierge Elite Travel is a boutique travel agency specialised in creating tailored travel experiences for business, leisure, and groups. Working closely with its clients, the agency understands their desires, blending this with destination expertise to design a travel itinerary that fulfils their exact requirements and creates memories to last a lifetime. In light of Concierge Elite Travel’s success within the Travel and Tourism Awards 2026, we speak to Travel Agent, Jan Stanton to learn more about its top-tier offering. “The pursuit of perfection in luxury travel centres around providing exceptional service,” Jan begins. “While no one is perfect, we strive to deliver high-quality customer service. By customising each client’s travel arrangements and paying close attention to detail, we ensure that every aspect of the trip meets the high standards our clients expect. We are committed to guiding our clients throughout the entire process, from the initial planning phase to their return home.” Concierge Elite Travel is making dreams a reality, with a plethora of incredible destinations ready for clients to explore, including Italian villas, African safaris, trekking in Bhutan, The Orient Express, and the Northern Lights, to name a few. Unlike larger agencies, the agency has the capacity to prioritise quality over quantity, providing a truly personal, gold standard service that puts the client’s needs first every time. From the offset, clients are treated like VIPs, and with travel partners on hand, the agency can weave the utmost luxury throughout every experience. “We believe that achieving success requires investing in our staff,” Jan continues. “Therefore, we implement comprehensive training programmes to ensure that every staff member embodies the brand’s values and standards of service.” The agency has assembled a strong team of passionate individuals whose qualities and values align with its own. The agency views its team not as just employees but as vital members of its extended family. It is committed to fostering a culture of support and shared ownership, always encouraging a positive outlook with the belief that “success is also influenced by the attitude your staff brings to their work”. As such, the agency aims to be equipped to face any challenge head on; as Jan tells us, there are plenty of those. The travel industry is undergoing a huge transformation due to technological advancements, changing consumer behaviour, and global uncertainties, but Concierge Elite Travel doesn’t view these as obstacles, rather opportunities for innovation and growth. Jan explains, “The principle of “never putting all your eggs in one basket” is essential. By offering a wide range of services – from leisure and business travel to group tours and bespoke itineraries – we can better adapt to trends. This comes alongside building strong connections with clients which is crucial for lasting success. Also, investing in employee development ensures that staff are equipped to meet new challenges. And the ability to respond effectively to disruptions or market shifts is vital for long-term sustainability. By embracing these strategies, the travel industry can navigate changes and emerge stronger.” As such, Concierge Elite Travel is poised to face any challenge the industry throws its way, and for a very bright future. Looking ahead, Jan tells us that the agency will continue prioritising quality over quantity by delivering individual services for each client, ensuring they feel valued and important rather than just a number. Ultimately, we are delighted to have named Concierge Elite Travel as Best Bespoke Travel Agency 2026 - New South Wales for its true dedication to looking after its clients and staff, and ensuring the highest standards of service at all times – But don’t just take our word for it. We conclude with a couple of glowing client reviews. One person shares, “We have been using Concierge Elite Travel for almost 20 years as our travel advisers/travel agents. We have always found them to be reliable and knowledgeable in giving travel advice and making travel arrangements. We also appreciate their prompt attention and response to our queries and requests.” Also delighted, another person comments, “We have worked closely with Jan Stanton from Concierge Elite Travel for over 10 years and have consistently found Jan to be an outstanding travel agent who is professional, efficient, with fabulous attention to detail, and is always looking for ways to save us time and money. Jan’s industry knowledge is exceptional, and she always goes the extra mile to ensure our travellers are safe and have the best travel options available. I highly recommend Jan and her Concierge Elite Travel team.” Company name: Concierge Elite Travel Contact name: Jan Stanton Email: [email protected] Website: www.conciergeelitetravel.com.au
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